“Knowledge management, adaptability and business process reengineering performance in microfinance institutions
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Date
2018
Journal Title
Journal ISSN
Volume Title
Publisher
Knowledge and Performance Management
Abstract
The purpose of this paper is to provide theoretical explanation of business process
reengineering performance using emerging themes of adaptability and knowledge
management in the context of developing economies. The study used a narrative crosssectional
survey conducted using qualitative data collection technique, specifically
the appreciative inquiry. The study used operations managers and senior executive
managers to gather qualitative data from Uganda’s reengineered microfinance institutions
to provide indepth explanation of business process reengineering performance.
The authors find that adaptability, knowledge creation and knowledge sharing explain
business process reengineering performance. The results suggest that business process
reengineering be made mandatory to ensure sustainable competitiveness of the financial
sector. The study provides novel insights of business process reengineering performance
using a theory of change and a complexity theory. Methodological, theoretical,
managerial and policy implications herein play pivotal role in bridging the knowledge
gap that exists in microfinance institutions of developing economies.
Description
Keywords
Microfinance, Reengineering, Knowledge and adaptability
Citation
Gideon Nkurunziza, Joseph M. Ntayi, John C. Munene and Will Kaberuka (2018). Knowledge management, adaptability and business process reengineering performance in microfinance institutions. Knowledge and Performance Management, 2(1), 59-71. doi: 10.21511/kpm.02(1).2018.06