“Knowledge management, adaptability and business process reengineering performance in microfinance institutions

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dc.contributor.authorNkurunziza, Gideon
dc.contributor.authorNtayi, Joseph M.
dc.contributor.authorMunene, John C.
dc.contributor.authorKaberuka, Will
dc.date.accessioned2022-05-25T19:52:23Z
dc.date.available2022-05-25T19:52:23Z
dc.date.issued2018
dc.description.abstractThe purpose of this paper is to provide theoretical explanation of business process reengineering performance using emerging themes of adaptability and knowledge management in the context of developing economies. The study used a narrative crosssectional survey conducted using qualitative data collection technique, specifically the appreciative inquiry. The study used operations managers and senior executive managers to gather qualitative data from Uganda’s reengineered microfinance institutions to provide indepth explanation of business process reengineering performance. The authors find that adaptability, knowledge creation and knowledge sharing explain business process reengineering performance. The results suggest that business process reengineering be made mandatory to ensure sustainable competitiveness of the financial sector. The study provides novel insights of business process reengineering performance using a theory of change and a complexity theory. Methodological, theoretical, managerial and policy implications herein play pivotal role in bridging the knowledge gap that exists in microfinance institutions of developing economies.en_US
dc.identifier.citationGideon Nkurunziza, Joseph M. Ntayi, John C. Munene and Will Kaberuka (2018). Knowledge management, adaptability and business process reengineering performance in microfinance institutions. Knowledge and Performance Management, 2(1), 59-71. doi: 10.21511/kpm.02(1).2018.06en_US
dc.identifier.urihttp://dx.doi.org/10.21511/kpm.02(1).2018.06
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/3378
dc.language.isoenen_US
dc.publisherKnowledge and Performance Managementen_US
dc.subjectMicrofinanceen_US
dc.subjectReengineeringen_US
dc.subjectKnowledge and adaptabilityen_US
dc.title“Knowledge management, adaptability and business process reengineering performance in microfinance institutionsen_US
dc.typeArticleen_US
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