Browsing by Author "Eyaa, Sarah"
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Item Collaboration Arrangements, Internet Technologies and Physical Distribution Service Quality(Universal Journal of Management and Social Sciences, 2012) Friday, Derek; Ntayi, Joseph M.; Muhwezi, Moses; Eyaa, Sarah; Tukamuhabwa, BenjaminThe paradigm shift from traditional collaborations to E-collaborations is due to the continued developments in internet enabled communication technologies and globalization trends that have complicated supply chain management operations. Because of the dynamic environment and the need for firms to remain competitive, this study focused on establishing the significance of introducing internet technologies to increase the effect of collaboration arrangements on physical distribution service quality. Data was collected from 270 manufacturers and distributors in Kampala District and analysed using SPSS. The findings revealed that Internet technologies have a more significant relationship on collaboration arrangements than Physical Distribution Service Quality. The study also makes numerous contributions through identification of the internet technologies as an intervening variable and also provides practical implications on how to apply internet technologies in collaboration arrangements to improve PDSQ in Uganda’s’ beverage industry.Item Collaborative Relationships and SME Supply Chain Performance(World Journal of Entrepreneurship, Management and Sustainable Development, 2010) Eyaa, Sarah; Ntayi, Joseph M.; Namagembe, SheilaSMEs especially those in developing countries face a number of challenges that affect their performance and survival in the long run. One of the challenges that has not been widely explored is that of SME supply chain performance. This study attempts to examine the relationship between collaborative relationships and SME supply chain performance in Uganda. SME supply chain performance is an important area because SMEs account for a large percentage of the private sector. Our study established that collaborative relationships explained 29.5% of the variation in SME supply chain performance. Information sharing and incentive alignment were found to be significant predictors of SME supply chain performance while decision synchronization was not a signification predictor. These findings are important and raise implications for theory and managers of SMEs in Uganda.Item Contract Enforcement ICBE policy BRIEF in Ugandan Business Transactions: The Case of Small and Medium Enterprises(Trust Africa, 2013) Ntayi, Joseph M.; Rooks, Gerrit; Eyaa, Sarah; Zeija, FlavianThis study examines the extent to which small and medium sized business in Uganda use formal agreements when purchasing supplies. It also looks at the dispute resolution mechanisms the SMEs use when suppliers do not honour their contractual obligations to deliver supplies on time. The paper is based on a survey with a sample of 422 Ugandan Small Scale Businesses and 417 medium enterprises. The businesses surveyed were drawn from manufacturing, construction, hotels and restaurants, education, wholesale and retail trade sectors. Respondents were managers who deal with the purchasing function within their businesses. Data were collected using a questionnaire which was made up of both closed and open-ended questions to corroborate responses from respondents.Item Contract Enforcement ICBE policy BRIEF in Ugandan Business Transactions: The Case of Small and Medium Enterprises(TrustAfrica, 2013) Mpeera Ntayi, Joseph; Rooks, Gerrit; Eyaa, Sarah; Zeija, FlavianThis study examines the extent to which small and medium sized business in Uganda use formal agreements when purchasing supplies. It also looks at the dispute resolution mechanisms the SMEs use when suppliers do not honor their contractual obligations to deliver supplies on time. The paper is based on a survey with a sample of 422 Ugandan Small Scale Businesses and 417 medium enterprises. The businesses surveyed were drawn from manufacturing, construction, hotels and restaurants, education, wholesale and retail trade sectors. Respondents were managers who deal with the purchasing function within their businesses. Data were collected using a questionnaire which was made up of both closed and open-ended questions to corroborate responses from respondents.Item The effect of trust and commitment on vertical collaboration and physical distribution service quality(International Journal of Business and Behavioral Sciences, 2012) Derek, Friday; Tukamuhabwa, Benjamin R.; Eyaa, SarahThe study was prompted by the fact that research on physical distribution service quality in Uganda is still sparse and the effect of trust and commitment on the performance of soft drinks demand chains is less explored. This study was purposely conducted to significantly contribute in this area by adding knowledge on the faĐtoƌs affeĐtiŶg the peƌfoƌŵaŶĐe of soft dƌiŶks’ deŵaŶd ĐhaiŶs. Data ǁas collected from 270 manufacturers and distributors in Kampala District which is the capital city of Uganda. The findings revealed significant positive relationships between trust, commitment and physical distribution service quality. Commitment also had a positive effect on vertical collaboration while trust did not significantly relate to vertical collaboration. The most significant predictor of physical distribution service quality however, was vertical collaboration and all the study variables accounted for 13% of the variation in Physical distribution service quality. This study contributes in the area of physical distribution service quality and also provides implications for theory and practice.Item Explaining Non- Compliance in Public Procurement in Uganda(International journal of business and social science, 2011) Eyaa, Sarah; Nagitta Oluka, ProssThe paper aims at contributing to the debate on the causes of non – compliance with public procurement regulations in Uganda. Methodology – The hypotheses tested in this study were adopted from review of literature in a cross sectional study. Data was collected from 46 Central Government procuring and disposing entities using a structured questionnaire. Findings – The empirical findings indicate that of the three variables which are professionalism, familiarity with procurement regulations and institutional factors, only one variable, familiarity is a significant predictor of compliance. The model explains 52.4% of the variation in compliance with regulations. Research limitations – The study is limited by factors like the study being cross – sectional in nature and considered Central Government Entities and left out the Local Government Entities, which are also public. Future studies should consider being longitudinal in nature as well as extending to the Local Government Entities. Practical implications – The managerial implication of the findings of this study is that for compliance with public procurement regulations to be improved, focus needs to be placed on improving familiarity with procurement procedures amongst procurement personnel and staff employed in the public entities. Originality – Despite the fact that studies have been undertaken elsewhere to explain non – compliance with public procurement regulations, limited research has been carried out in Uganda. This paper therefore makes it contribution by providing information that is relevant for filling this gap that exists. The findings provide implications for procurement policy makers, the Public Procurement and Disposal of Public Assets Authority and researchers.Item Leadership ethical orientations, mindfulness and procurement contract performance in the COMESA central governments(World Journal of Entrepreneurship, Management and Sustainable Development, 2013) Mpeera Ntayi, Joseph; Ngoboka, Pascal; Ndahiro, Isaac; Eyaa, SarahIn this study, the authors seek to examine the prevalence and relationships between constructs of mindfulness, task autonomy, inter-functional coordination, teamwork, contract implementation and monitoring which have been largely ignored or not fully explored in previous empirical research; and attempt to use them to predict contract performance. Design/methodology/approach – The paper uses descriptive and analytical research designs guided by multi-methods qualitative and quantitative research approaches to collect and analyze data predicting contract performance in the Common Market for Eastern and Southern Africa (COMESA) member states. Data was collected froma representative sample of ten countries and subsequent sampling was done at the government ministries. Contracts were the unit of analysis as suggested by Brousseau and Glachant. Findings – The study findings reveal that deontology, mindfulness procurement task performance, competence of the procurement staff, inter-functional coordination and teamwork, mindfulness, task autonomy, inter-functional coordination, teamwork, contract implementation and monitoring for contract implementation and monitoring significantly and positively predict contract performance. Contrary to the authors’ expectation, teleology ethical orientation and autonomy of procurement staff significantly and negatively predicted contract performance. These findings have both policy and managerial implications which the authors present. Originality/value – Lastly, the authors recognize the virtue of ethical orientation of PDE leadership which resides in deontology and teleology that has been largely ignored in previous contract performance research. Paralleling previous empirical studies, the study brings together constructs of mindfulness, task autonomy, inter-functional coordination and teamwork, contract implementation and monitoring in predicting contract performance in a large regional sub-Saharan market of the Common Market for Eastern and Southern Africa (COMESA).Item Mediating Variables in the Relationship between Market Orientation and Supply Chain Performance: A Theoretical Approach(International Journal of Business and Social Science, 2011) Tukamuhabwa, Benjamin R.; Eyaa, Sarah; Derek, FridayThis study was intended to propose a conceptual frame work to facilitate further empirical studies about the relationship between market orientation and supply chain performance. It was motivated by the scantiness of studies about the link between marketing and supply chain management as well as calls from previous scholars for more research. This study establishes a conceptual model in which supply chain management strategy, organizational learning, supply chain innovation, trust, commitment and collaboration play mediating roles in the relationship between market orientation and supply chain performance. The study theorizes that market orientation improves organizational learning, supply chain management strategy, supply chain innovation, trust and commitment. Trust and commitment increase collaboration and all the aforementioned variables combined improve supply chain performance. Future researchers can use the current proposed frame work to conduct empirical studies that will fill some of the current knowledge gaps and specify significantly beneficial managerial implications.Item Moral Disengagement and the Social Construction of Procurement Officers’ Deviant Behaviours(Journal of Management Policy & Practice, 2010) Mpeera Ntayi, Joseph; Eyaa, Sarah; Ngoma, MuhammedIn this study we attempt to explain the recent unethical practices of public procurement officers in Uganda using Bandura’s (1999) moral disengagement variables and Durkeim’s (1858-1917) notion of anomie. Perceived normative conflict and procurement planning behavior are added to the model to examine their relative effect on the behavior of procurement officers. Using data from 405 usable questionnaires collected from both Central and Local Government the study finds that Moral disengagement, perceived normative conflict, work anomie and procurement planning are significant predictors of social construction of procurement officers’ deviant behaviors. The interactive effect of moral disengagement and procurement planning behaviors diminishes the social construction of procurement officers’ deviant behaviors. These findings have both policy and managerial implication which we later present in the paper.Item Perceived Project Value, Opportunistic Behavior, Interorganizational Cooperation, and Contractor Performance(Journal of African Business, 2010) Ntayi, Joseph Mpeera; Rooks, Gerrit; Eyaa, Sarah; Qian, ChengPredictors of contractor performance have attracted the attention of researchers in the developed world. However, research from sub-Saharan Africa to corroborate these findings has remained sparse. What exists is speculative and at best anecdotal. Using data from construction firms in Uganda, this study finds that commitment to the project, perceived value of the project, interorganizational cooperation, and opportunistic behavior are significant predictors of contractor performance. This has both policy and managerial implications, which we present in this paper.Item Psychological Climate, Catharsis, Organizational Anomie, Psychological Wellness and Ethical Procurement Behaviour in Uganda's Public Sector(Journal of Public Procurement, 2011) Mpeera Ntayi, Joseph; Ahiauzu, Augustine; Eyaa, SarahThe purpose of this study is to investigate the relationship between psychological climate, catharsis, organizational anomie, psychological wellness and ethical procurement behaviour in Uganda's public sector, in order to understand better the conditions that foster or diminish procurement ethics in a developing country. Data for this study were collected from a sample of 1100 respondents out of which 460 usable questionnaires, representing a 42% response rate were received and analyzed. Results reveal that psychological climate, procurement planning and organizational anomie were significant predictors, accounting for 64% of the variance in ethical procurement behaviour. These results have both policy and managerial implications which we present and discuss in this paper.Item Salesforce behavioural performance of accounts relationship managers (ARMS) in Uganda ’ s commercial banks: A qualitative analysis(Journal of Retail & Leisure Property, 2010) M. Ntayi, Joseph; Munene, John C.; Eyaa, SarahThe purpose of this article is to examine the salesforce behavioural performance in commercial fi rms using a phenomenological approach. A sample of 75 accounts relationship managers (ARMS) from 15 commercial banks was selected. Results reveal that background factors provided vicarious reinforcement behaviours while vicarious punishment reinforced social skills that were necessary for selling bank services. Social network ties were particularly necessary in increasing salesforce behavioural performance while poor family background coupled with lack of career planning, limited professional sales presentation impacted negatively on the performance of the sales career. Serendipity, development networks, social dyadic interactions with customers and key stakeholders were found necessary in generating, building and retaining customers. This is because customers ’ lives depend on how they are tied into the larger web of social connections. We therefore recommend banks to hire ARMS based on vicarious learning, family background, social networking skills and development networks if they want to improve performance.Item Social Cohesion, Groupthink and Ethical Behaviour of Public Procurement Officers(Journal of Public procurement, 2010) Mpeera Ntayi, Joseph; Byabashaija, Warren; Eyaa, Sarah; Ngoma, Muhammed; Muliira, AlexWhereas social cohesion has been widely studied and researched by sociologist and psychologists, its application to public procurement is sparse. This study explores the connection between social cohesion, groupthink, ethical attitudes and ethical behavior of procurement officers. The study is based on a survey of 405 public procurement officers in central government. A cross-sectional survey design was used and a response rate of 58.5% attained. Self report items were used to study all the constructs. All the hypothesized relationships were found to be significant. Social cohesion, groupthink, and ethical attitudes were all significant predictors of ethical behavior, accounting for 56% of the variance. The strength of this prediction suggests the need for concerted policy intervention for dealing with unethical conduct and behavior of the procurement professionals.Item Supplier Delivery Performance in Ugandan Public Procurement Contracts(Journal of Public Procurement, 2010) Ntayi, Joseph M.; Namugenyi, Irene; Eyaa, SarahThe purpose of this paper is to develop a comprehensive framework of achieving supplier delivery performance based on contract governance mechanisms, justice perceptions and ethical behavior using cross sectional survey data from public procuring and disposing entities (PDEs) in Uganda. Public procurement contract governance covers the design, development, implementation and enforcement of contracts. It serves to align interests of the contracting parties, reduce opportunistic behavior, lower transaction costs, promote justice perceptions, improve ethical behavior and achieve value for money procurement. Poorly managed procurement contracts result in conflicts, yet in many developing countries only rich suppliers can afford to resolve disputes through courts. For other suppliers, justice is out of reach. While it has been assumed that contracts result in good performance, little research has been carried out to corroborate this assumption. In this paper we provide theoretical, empirical and policy implications of supplier delivery performance.Item Vertical Collaboration and Physical Distribution Service Quality in Uganda’s Soft Drinks Demand Chains(International Journal of Economics and Management Sciences, 2011) Friday, Derek; Ntayi, Joseph M.; Muhwezi, Moses; Eyaa, Sarah; Tukamuhabwa, BenjaminThe purpose of this study was to explain physical distribution service quality in the soft drinks’ demand chain using the collaboration dimensions of information sharing, incentive alignment and decision synchronization. The study was motivated by the desire to explore an area that has been understudied in Uganda and also make a contribution by providing knowledge on the factors affecting the performance of soft drinks’ distribution chains. Data was collected from manufacturers and distributors in Kampala District. The findings revealed that the collaboration dimensions were significant predictors of physical distribution service quality. Incentive alignment was found to be a significant predictor of physical distribution service quality while decision synchronization and information sharing were insignificant predictors. This study makes numerous contributions that have been highlighted and also provides implications for theory and practice.