Collaboration Arrangements, Internet Technologies and Physical Distribution Service Quality
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Date
2012
Journal Title
Journal ISSN
Volume Title
Publisher
Universal Journal of Management and Social Sciences
Abstract
The paradigm shift from traditional collaborations to E-collaborations is due to the continued
developments in internet enabled communication technologies and globalization trends that have
complicated supply chain management operations. Because of the dynamic environment and the
need for firms to remain competitive, this study focused on establishing the significance of
introducing internet technologies to increase the effect of collaboration arrangements on physical
distribution service quality. Data was collected from 270 manufacturers and distributors in Kampala
District and analysed using SPSS. The findings revealed that Internet technologies have a more
significant relationship on collaboration arrangements than Physical Distribution Service Quality. The
study also makes numerous contributions through identification of the internet technologies as an
intervening variable and also provides practical implications on how to apply internet technologies in
collaboration arrangements to improve PDSQ in Uganda’s’ beverage industry.
Description
Keywords
Collaboration Arrangements, Internet technologies, Physical Distribution Service Quality, Uganda’s Beverage Industry
Citation
Friday, D., Ntayi, J. M., Muhwezi, M., Eyaa, S., & Tukamuhabwa, B. (2012). Collaboration Arrangements, Internet Technologies and Physical Distribution Service Quality. Univers. J. Manag. Soc. Sci, 2.