Employee Satisfaction: Mediator of Organizational Service Orientation and Employee Retention
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Date
2013
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Business and Management
Abstract
The paper seeks to evaluate the relationship between organizational service
orientation, employee satisfaction and employee retention, using cluster and
simple random sampling. A sample of 346 teachers was drawn from Kampala
District Uganda. The paper reveals that consideration of organizational service
orientation and employee retention is crucial for employee retention in private
primary schools in Uganda. This was a cross-sectional study that naturally
has problems of common method biases. Replication of the study using a
longitudinal study approach would reduce such biases. The paper emphasizes
the need for public primary schools to adapt policies that promote service
orientation in order to improve employee satisfaction and retention. The study
also takes a cross-sector approach. No wide cross-sector study has appeared
before in an investigation of organizational service orientation and employee
retention in the education industry in Uganda
Description
Keywords
Employee satisfaction, Organizational Service Orientation, Employee Retention
Citation
Kasekende, F., Byarugaba, J. K., & Nakate, M. (2013). Employee satisfaction: Mediator of organizational service orientation and employee retention. Journal of Business and Management