Performance Expectations Gap in Public Works Contracts: A Theoretical Review

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dc.contributor.authorKalinzi, Charles
dc.contributor.authorNtayi, Joseph
dc.contributor.authorMuhwezi, Moses
dc.contributor.authorKabagambe, Levi
dc.date.accessioned2022-09-06T19:26:17Z
dc.date.available2022-09-06T19:26:17Z
dc.date.issued2018
dc.description.abstractResearch addressing performance expectations gap in public procurement is sparse. The studies addressing expectation gaps are predominantly in auditing (see (Adams & Evans, 2004; Brennan, 2006; Humphrey, Moizer, & Turley, 1993)). Other studies have focused mainly on customer value (Ancarani, 2009) and service quality (Bolton & Drew, 1991; Cronin, Taylor, & Taylor, 1992; Parasuraman, Zeithaml, & Berry, 1985; Zeithaml, Berry, & Parasuraman, 1996), using a marketing lens. We see certain aspects of expectations gap discussed in marketing and auditing discipline that resemble what is occurring in public procurement today. This study intends to borrow this concept and use it to investigate and document procurement performance expectations gap using a theoretical lens, that could explain the performance lapses in public works contracts with a conceptual model that will later be used to improve the public procurement performance expectation gaps in DLGs in Uganda.en_US
dc.identifier.citationKalinzi, C., Ntayi, J., Muhwezi, M., & Kabagambe, L. (2018). Performance expectations gap in public works contracts: a theoretical review. Advancing Public Procurement: Theories and Practices, 1st ed., PrAcademics Press, Florida, USA, 230-259.en_US
dc.identifier.urihttps://www.academia.edu/download/57186749/kalinzi.pdf
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/4601
dc.language.isoenen_US
dc.publisherPrAcademics Pressen_US
dc.subjectPerformance Expectations gapen_US
dc.subjectProcurement performanceen_US
dc.subjectRoadworks contractsen_US
dc.subjectStakeholderen_US
dc.subjectRoad useren_US
dc.titlePerformance Expectations Gap in Public Works Contracts: A Theoretical Reviewen_US
dc.typeArticleen_US
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