Does Business Process Reengineering Perform in a Third World Setting? A Qualitative Perspective
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Date
2018
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Economics and Sustainable Development
Abstract
The purpose of this paper is to examine the perceived predictors that explain business process reengineering
performance in a third world context using evidence from Uganda’s microfinance institutions.This study uses a
narrative case study methodology conducted using qualitative data collection technique specifically the
appreciative inquiry. We used QSR NVivostatistical package version 9 to analyze qualitative data. Business
process reengineering being an evolving phenomenon, there superficial empirical studies exploring the
theoretical explanation of business process reengineering performance in a third world perspective. The study
provides novel insights of business process reengineering performance from a Uganda’s microfinance
institutions as one of the third world countries using complexity theory.Methodological, theoretical, managerial
and policy implications herein play pivotal role in bridging the knowledge gap that exists in microfinance
institutions.
Description
Keywords
Business process reengineering, Institutional leadership and adaptability