Performance management practices, information and communication technology (ICT) adoption and managed performance
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Date
2010
Journal Title
Journal ISSN
Volume Title
Publisher
Quality Assurance in Education
Abstract
The purpose of this paper is to demonstrate the need for managers of public universities
to pay attention to performance management practices and information communication technology
(ICT) adoption in order to achieve successful managed performance.
Design/methodology/approach – Using a disproportionate stratified purposive approach, a
sample of 900 employees was drawn from four public universities in Uganda.
Findings – The results revealed that performance management practices that are vested in agency
relations and goal setting with ICT adoption are necessary in the achievement of managed
performance in public universities.
Practical implications – Building a positive employer-employee relationship and involving
employees in setting goals and targets is crucial for successful management of organisations. ICT
adoption will further facilitate service quality, service delivery and cost reduction.
Originality/value – This paper calls for a new approach to managing employees in public
universities in developing countries and Uganda in particular.
Description
Keywords
Performance management, Universities, Uganda
Citation
Kagaari, J. R., Munene, J. C., & Ntayi, J. M. (2010). Performance management practices, information and communication technology (ICT) adoption and managed performance. Quality Assurance in Education. DOI 10.1108/09684881011035330