A qualitative study of caregivers’ expectations and communication desires during medical consultation for sick children in Uganda
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Date
2011
Journal Title
Journal ISSN
Volume Title
Publisher
Patient education and counseling
Abstract
Little data exist on patients’ expectations and communication desires during medical
consultation in Non-Western settings. We conducted a qualitative study to compare expectations and
communication desires of sick children’s caregivers at Mulago Hospital, Uganda, to those of patients in
Western countries.
Methods: Three Focus Group Interviews and three Key Informant Interviews were conducted with 24
caregivers of sick children in Mulago Hospital Kampala, Uganda. An interview guide adapted from the
Calgary-Cambridge Guide was used to conduct focus group and Key Informant Interviews. Two
investigators worked independently to review transcripts and analyse them for content and emerging
themes.
Results: Caregivers of sick children in Mulago Hospital expect attending doctors to build a relationship
with them, by demonstrating the verbal and nonverbal skills outlined in the CCG including maintaining
eye contact, using appropriate gestures and voice during communication, and being nonjudgmental.
Conclusion: The communication needs and expectations of caregivers of sick children in Mulago Hospital
are similar to those of patients and caregivers in Western countries.
Practice implications: The CCG can be used as a training guide to enhance the communication skills of
current and future doctors in Mulago Hospital.
Description
Keywords
Caregivers, Communication skills, Doctor–patient communication, Expectations, Non-Western countries
Citation
Kiguli, S., Mafigiri, D., Nakigudde, J., van Dalen, J., & van der Vleuten, C. (2011). A qualitative study of caregivers’ expectations and communication desires during medical consultation for sick children in Uganda. Patient education and counseling, 84(2), 217-222. doi:10.1016/j.pec.2010.07.015