Browsing by Author "Nkurunziza, Gideon"

Now showing 1 - 6 of 6
  • Thumbnail Image
    Item
    Business process reengineering in developing economies Lessons from microfinance institutions (MFIs) in Uganda
    (Innovation & Management Review, 2019) Nkurunziza, Gideon; Munene, John; Ntayi, Joseph; Kaberuka, Will
    The purpose of this paper is to study the relationship between organizational adaptability, institutional leadership and business process reengineering performance using the tested complexity theory in a developing economy setting. Design/methodology/approach – This study is correlation and cross-sectional and adopts institutionallevel data collected via questionnaires from reengineered microfinance institutions in Uganda. Cluster analysis as data mining technique was used to classify cases based on respondents’ opinions into homogeneous clusters. Nvivo was used to understand the perceptions of business process reengineering performance based on qualitative data. The authors used structural equation modeling to derive the predictive model of business process reengineering performance in a developing world setting. Findings – The authors find that organizational adaptability and institutional leadership are key predictors of business process reengineering performance. Results reveal a predictive model of 61 per cent based on structural equation modeling for the study variables. Cluster analysis as data mining approach explored complex patterns of reengineered business processes. Research limitations/implications – The use of cluster analysis is susceptible to problems associated with sampling error and absence of fit indices. However, the likelihood of these problems is reduced by the interaction with the data, practical implications and use of smart partial least square to generate structural equations based on derived measurement models of each study variable. Practical implications – Policymakers of Bank of Uganda, Ministry of Finance and Economic Planning, should develop sound policies in relation to knowledge management, institutional leadership and adaptive mechanisms to enhance business process reengineering performance to take advantage of new knowledge opportunities for the improvement of their businesses. Social implications – Given the results from structural equations generated, managers need to consider institutional leadership and organizational adaptability as key drivers of business process reengineering performance in microfinance institutions. The results confirm the significant role of institutional leadership, organizational adaptability in determining business process reengineering performance outcomes. Originality/value – Unlike most of the business process reengineering literature, this study contributes to literature by domesticating and testing complexity theory to explain business process reengineering performance in developing economies.
  • Thumbnail Image
    Item
    Does Business Process Reengineering Perform in a Third World Setting? A Qualitative Perspective
    (Journal of Economics and Sustainable Development, 2018) Nkurunziza, Gideon; Ntayi, Joseph M.; Kaberuka, Will; Munene, J. C.
    The purpose of this paper is to examine the perceived predictors that explain business process reengineering performance in a third world context using evidence from Uganda’s microfinance institutions.This study uses a narrative case study methodology conducted using qualitative data collection technique specifically the appreciative inquiry. We used QSR NVivostatistical package version 9 to analyze qualitative data. Business process reengineering being an evolving phenomenon, there superficial empirical studies exploring the theoretical explanation of business process reengineering performance in a third world perspective. The study provides novel insights of business process reengineering performance from a Uganda’s microfinance institutions as one of the third world countries using complexity theory.Methodological, theoretical, managerial and policy implications herein play pivotal role in bridging the knowledge gap that exists in microfinance institutions.
  • Thumbnail Image
    Item
    How do transport companies execute strategies in a volatile environment? A qualitative inquiry
    (Emerald Group Publishing Limited, 2024-04) Ssekiziyivu, Bob; Bagire, Vincent; Ngoma, Muhammed; Nkurunziza, Gideon; Abaho, Ernest; Hassan, Bashir
    Purpose – The purpose of this study was to explore how transport companies in Uganda execute strategies in a turbulent business environment. Design/methodology/approach – The study adopted an exploratory qualitative methodology using the data collected through an open-ended instrument. Utilizing the qualitative data analysis software QSR NVivo9, the data were analyzed following the Gioia's methodology. Verbatim texts were used to explain the emergent themes. Findings – The study's findings show that to successfully execute strategies, companies in Uganda communicate, coordinate and put control systems in their operations. The activities undertaken include customer care, timely settlement of complaints, comfortable seats, playing local music, partnerships with reliable fuel stations, setting up strategic offices, cost management, use of experienced drivers, sub-renting vehicles and inspections. Originality/value – The study produces a pioneering result of how transport companies execute strategies in a turbulent business environment, an aspect that has not been adequately highlighted in previous studies.
  • Thumbnail Image
    Item
    Knowledge absorptive capacity: do all its dimensions matter for export performance of SMEs?
    (World Journal of Entrepreneurship, Management and Sustainable Development, 2016) Mwesigye Ahimbisibwe, Godwin; Korutaro Nkundabanyanga, Stephen; Nkurunziza, Gideon; Nyamuyonjo, David
    In this paper, we study the relationship between knowledge absorptive capacity (KAC) and export performance of developing country SMEs where empirical evidence is currently scarce. We particularly report the contribution of the four dimensions of KAC (knowledge acquisition capacity, assimilation capacity, transformation capacity and application capacity) to export performance. Given the impulsiveness of international business environment, knowledge is an important capability required by SMEs for competition in export markets (Kedia & Bhagat, 1998; Lopez & Rodriguez, 2005) - requiring internationalizing firms to recognize the value of external knowledge and also generate and apply it to commercial ends (Zahra and George 2002). Firms recognizing the importance of external knowledge perform better in exporting; manifest in their likelihood to devise and adapt their products, services and processes that continue to meet the needs of the evolving market (Kropp et al. 2006; Mehmet, 2008). The lack of knowledge has been cited as one of the possible factors explaining the marginal performance of exporting firms in emerging economies (Onyeiwu, 2011; Okello-Obura et al, 2008). But, while the importance of KAC of firms has been widely researched and documented since the influential paper of Cohen and Lenvinthal (1990), most research has concentrated on assessing its impact on the performance of large firms within their domestic markets (Rothermel & Alexandre, 2009; Jansen et al, 2005) as opposed to export markets; moreover, also ignoring its possibility to explain significant variances in performance of exporting SMEs in developing countries. Indeed, Onyeiwu, (2011) posit that the role of KAC has been underplayed by the literature on Africa’s economic growth.
  • Thumbnail Image
    Item
    “Knowledge management, adaptability and business process reengineering performance in microfinance institutions
    (Knowledge and Performance Management, 2018) Nkurunziza, Gideon; Ntayi, Joseph M.; Munene, John C.; Kaberuka, Will
    The purpose of this paper is to provide theoretical explanation of business process reengineering performance using emerging themes of adaptability and knowledge management in the context of developing economies. The study used a narrative crosssectional survey conducted using qualitative data collection technique, specifically the appreciative inquiry. The study used operations managers and senior executive managers to gather qualitative data from Uganda’s reengineered microfinance institutions to provide indepth explanation of business process reengineering performance. The authors find that adaptability, knowledge creation and knowledge sharing explain business process reengineering performance. The results suggest that business process reengineering be made mandatory to ensure sustainable competitiveness of the financial sector. The study provides novel insights of business process reengineering performance using a theory of change and a complexity theory. Methodological, theoretical, managerial and policy implications herein play pivotal role in bridging the knowledge gap that exists in microfinance institutions of developing economies.
  • Thumbnail Image
    Item
    Perceived leadership integrity and organisational commitment
    (Journal of Management Development, 2020) Nangoli, Sudi; Muhumuza, Benon; Tweyongyere, Maureen; Nkurunziza, Gideon; Namono, Rehema; Ngoma, Muhammed; Nalweyiso, Grace
    The purpose of this paper is to investigate the extent to which perceived leadership integrity influences changes in organisational commitment. The premise of the study is the argument that non-financial rewards alleviate the challenges associated with low levels of commitment in economies that are riddled with incessant situations of economic scarcity. Design/methodology/approach – An explanatory study approach was adopted to investigate the envisaged linkage between the study variables from a socio-psychological perspective. Findings – The results of the study establish that perceived leadership integrity significantly influences variations in commitment among organisational employees. Research limitations/implications – The study results provide a reason for firms to invest more resources towards promoting honesty among organisational leaders. The findings of the study support the idea that perceived integrity of an organisation’s leadership generates a sustainable win–win position not only between the organisation and employees, but also among the leaders and subordinates. Practical implications – Organisations must regularly consider the drivers of organisational commitment and pay sufficient attention to non-financial drivers. As advanced by this study, a very important yet economical way of effecting such a strategy is through instituting measures that sustainably create a perception among employees that organisational leaders execute their duties with the utmost integrity. Originality/value – This article has both empirical and theoretical value. Empirically, this work is the first of its kind aimed at investigating the effect of perceived leadership integrity on organisational commitment within Uganda’s hospitality setting. Theoretically, the study extends the versatility of the hierarchy of needs theory by clarifying that higher-level needs offer a basis for explaining the effect of psychological processes (in this case, perceived leadership integrity) on behavioural changes (in this case, organisational commitment).