Enterprise Resource Planning (ERP) System Implementation: A case for User participation
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Date
2013
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Procedia Technology
Abstract
The introduction of an information system such as Enterprise Resource Planning (ERP) system in an
organization brings with it changes on how users work. An ERP system cuts across the different functional
units of an organization and therefore if not properly managed during its implementation may lead to resistance
from the users. The different streams of research on ERP systems have mainly been on ERP adoption, success
measurement, and critical success factors (CSFs). There is a paucity of studies on user participation and the
contribution of users towards the successful implementation of ERP systems. This paper reviews literature on
ERP implementation with an aim of building a case for involving users in this implementation.
Description
Keywords
Enterprise Resource Planning, ERP systems, ERP implementation, User participation, CSFs
Citation
Matende, S., & Ogao, P. (2013). Enterprise resource planning (ERP) system implementation: a case for user participation. Procedia Technology, 9, 518-526. doi: 10.1016/j.protcy.2013.12.058