The effect of employees’ behaviour on organisational competitiveness in hospitality
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Date
2020
Journal Title
Journal ISSN
Volume Title
Publisher
Research in Hospitality Management
Abstract
The purpose of this research was to establish the effect of employee behaviour on organisational
competitiveness in the hospitality industry. A sample of 51 employees took part in the study. Results show that
employee attitude and perceptions towards various aspects of hotel operation are key antecedents that shape
employee behaviour. It was established that employee behaviour has a direct effect on organisational competitiveness.
For future improvements, it is recommended that managers within the hospitality establishments make conscious
efforts to involve employees in operational decision-making, communicate ideas in a way that is easy to understand,
and lastly the salaries of employees should be adjusted periodically following key inflation factors such as the prices of
essential commodities.
Description
Keywords
employee attitude, employee behaviour, employee perception
Citation
Simbine, B. D., & Tukamushaba, E. K. (2020). The effect of employees’ behaviour on organisational competitiveness in hospitality. Research in Hospitality Management, 10(1), 43-49.