When I chat online, I feel relaxed and work better: Exploring the use of social media in the public sector workplace in Rwanda

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dc.contributor.authorNduhura, Dominique
dc.contributor.authorPrieler, Michael
dc.date.accessioned2023-08-09T10:17:46Z
dc.date.available2023-08-09T10:17:46Z
dc.date.issued2017
dc.description.abstractThis paper explores the use of social media in the public sector workplace in Rwanda, a country that encourages new media technologies in all areas, including public institutions. In particular, we investigate how public employees reconcile job-related and private uses of social media in the workplace. To answer this question, in-depth interviews were conducted both with employees and employers. Our key findings reveal that social media are increasingly playing a central role in how public institutions function, and they are used to coordinate various activities (e.g., meetings and sharing information). Although social media are often feared for their potential to distract employees from work, in our study private uses of social media were seen as compatible with work in most institutions. Even where shortcomings were noted, they were too minimal to constitute a real threat to public institutions’ productivity.en_US
dc.identifier.citationNduhura, D., & Prieler, M. (2017). When I chat online, I feel relaxed and work better: Exploring the use of social media in the public sector workplace in Rwanda. Telecommunications Policy, 41(7-8), 708-716.https://doi.org/10.1016/j.telpol.2017.05.008en_US
dc.identifier.issn0308-5961
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/9127
dc.language.isoenen_US
dc.publisherTelecommunications Policyen_US
dc.subjectPublic institutionsen_US
dc.subjectPrivate lifeen_US
dc.subjectSocial mediaen_US
dc.subjectWorkplaceen_US
dc.titleWhen I chat online, I feel relaxed and work better: Exploring the use of social media in the public sector workplace in Rwandaen_US
dc.typeArticleen_US
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