Examining The Relationship Between Services Reliability And Customer Satisfaction In The Aviation Sector At Entebbe Airport In Uganda

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dc.contributor.authorNuwatuhaire, Benard
dc.date.accessioned2022-05-02T19:51:21Z
dc.date.available2022-05-02T19:51:21Z
dc.date.issued2020
dc.description.abstractThis study examined the relationship between services reliability and customer satisfaction in the aviation sector at Entebbe Airport in Uganda. Using both the quantitative and qualitative approaches, the study adopted the cross-sectional and correlational research designs on a sample of 300 participants. Data were collected using a questionnaire survey and an interview guide. Data analysis involved descriptive and inferential analyses. Descriptive analysis involved frequencies, percentages and means. Inferential analysis involved correlation and regression analyses. Descriptive results revealed that, services reliability was fair. Inferential analyses revealed that services reliability had a positive and significant influence on customer satisfaction. It was concluded that services reliability is imperative for customer satisfaction for customer satisfaction. Therefore, it was recommended that managers and staff of airports should ensure that services for travellers are reliable.en_US
dc.identifier.citationNuwatuhaire, B. Examining The Relationship Between Services Reliability And Customer Satisfaction In The Aviation Sector At Entebbe Airport In Uganda.International Journal of Advanced Research and Publicationsen_US
dc.identifier.issnInternational Journal of Advanced Research and Publications
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/3147
dc.language.isoenen_US
dc.publisherInternational Journal of Advanced Research and Publicationsen_US
dc.subjectServices reliabilityen_US
dc.subjectCustomer satisfaction and aviationen_US
dc.titleExamining The Relationship Between Services Reliability And Customer Satisfaction In The Aviation Sector At Entebbe Airport In Ugandaen_US
dc.typeArticleen_US
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