Mobile money adoption and usage and financial inclusion: mediating effect of digital consumer protection

Simple item page
dc.contributor.authorOkello Candiya Bongomin, George
dc.contributor.authorMpeera Ntayi, Joseph
dc.date.accessioned2022-06-12T17:26:20Z
dc.date.available2022-06-12T17:26:20Z
dc.date.issued2020
dc.description.abstractDrawing from the argument that mobile money services have a significant potential to provide a wide range of affordable, convenient and secure financial services, there have been rampant frauds on consumers of financial products over the digital financial platform. Thus, this study aims to establish the mediating effect of digital consumer protection in the relationship between mobile money adoption and usage and financial inclusion with data collected from micro small and medium enterprises (MSMEs) in northern Uganda. Design/methodology/approach – To achieve the main objective of this study, a research model was developed to test for the mediating effect of digital consumer protection in the relationship between mobile money adoption and usage and financial inclusion. The data were collected from MSMEs and structural equation modelling in partial least square (PLS) combined with bootstrap was applied to analyze and test the hypotheses of this study. The direct and indirect effect of mobile money adoption and usage on financial inclusion was tested through digital consumer protection as amediator variable. Findings – The findings from the PLS-structural equation modelling (SEM) showed that mobile money adoption and usage has both direct and indirect effect on financial inclusion. Moreover, financial inclusion is influenced by both mobile money adoption and usage and digital consumer protection. Research limitations/implications – The study used partial least square (PLS-SEM) combined with bootstrap confidence intervals through a formative approach to establish the mediating effect of the mediator variable. Hence, it ignored the use of covariance-based SEM and the MedGraph programme. Furthermore, data were collected fromsamples located in Gulu district, northern Uganda and specifically from MSMEs. This limits generalization of the study findings to other population who also use mobile money services. Practical implications – Promoters of digital financial services, managers of telecommunication companies, and financial inclusion advocates should consider strengthening the existing digital consumer protection laws on the mobile money platform. A collaborative approach between the mobile network operators, financial institutions and regulators should tighten the existing laws against mobile money fraudsters and an efficient mechanism for recourse, compensation and remedy should be set up to benefit the victims of frauds and cybercrime on the Fintech ecosystem. Originality/value – The current study gives a useful insight into the critical mediating role of digital consumer protection as a cushion for promoting financial inclusion through mobile phones over the Fintech that face great threat and risk fromcyber insecurity.en_US
dc.identifier.citationBongomin, G. O. C., & Ntayi, J. M. (2020). Mobile money adoption and usage and financial inclusion: mediating effect of digital consumer protection. Digital Policy, Regulation and Governance.en_US
dc.identifier.urihttps://www.emerald.com/insight/content/doi/10.1108/DPRG-01-2019-0005
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/3921
dc.language.isoenen_US
dc.publisherDigital Policy, Regulation and Governanceen_US
dc.subjectMobile money servicesen_US
dc.subjectDigital consumer protectionen_US
dc.subjectFinancial innovationen_US
dc.subjectFinancial inclusionen_US
dc.subjectCyber insecurityen_US
dc.subjectFintech ecosystemen_US
dc.titleMobile money adoption and usage and financial inclusion: mediating effect of digital consumer protectionen_US
dc.typeArticleen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Mobile money adoption and usage and.pdf
Size:
1.45 MB
Format:
Adobe Portable Document Format
Description:
Article
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Engineering and Technology