Improvement of E-Government Service Usability in Developing Countries: Empirical Experiences of Uganda

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dc.contributor.authorMayoka Kituyi, Geoffrey
dc.contributor.authorAnjoga, Humphrey
dc.date.accessioned2022-11-05T12:17:15Z
dc.date.available2022-11-05T12:17:15Z
dc.date.issued2013
dc.description.abstractDespite several developments in e-Government, governments and citizens in most developing countries ineffectively and inadequately use e-Government services. This study sough to examine the areas in which usability of e-Government services in developing countries can be improved. Both quantitative and qualitative research methods were used to collect and analyze data. A sample of 20 Government ministries under the National Backbone Project directory in Uganda was selected to participate in the study. Findings indicate that functionality, flexibility, cost usability and accessibility are major requirements for improved e-Government service usability in developing countries. In addition, this paper posits that e-Government platforms should take consideration of accessibility, screen design, media use, and consistency, interactivity and content usefulness to the citizens in order to achieve successful usability of e-Government services.en_US
dc.identifier.citationMayoka Kituyi, G., & Anjoga, H. (2013). Improvement of e-government service usability in developing countries: empirical experiences of Uganda. Journal of Emerging Trends in Computing and Information Sciences.en_US
dc.identifier.issn2079-8407
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/5169
dc.language.isoenen_US
dc.publisherJournal of Emerging Trends in Computing and Information Sciencesen_US
dc.subjectE-Governmenten_US
dc.subjecte-Government servicesen_US
dc.subjectService usabilityen_US
dc.subjectDeveloping countriesen_US
dc.subjectUgandaen_US
dc.titleImprovement of E-Government Service Usability in Developing Countries: Empirical Experiences of Ugandaen_US
dc.typeArticleen_US
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