A Model for Developing Usable Integrated Case Management Information Systems
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Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
Springer International Publishing
Abstract
The increased adoption of technology in government-driven processes
and services over the years has led to the use of information and communication
technologies (ICTs) as mechanisms and platforms for citizens to
access justice services and participate in the judicial process. In Uganda, there are
current and ongoing efforts, through e-justice initiatives in the Justice, Law and
Order Sector, to integrate case management information systems in criminal
justice institutions as a means of improving worker productivity, facilitating
information sharing, collaboration, better information access by the general
public, citizen engagement and satisfaction with public services. The focus for
this study was to devise a model that provides guidance on how to develop
integrated information systems that are usable – by supporting improved
human-driven legal processes, increased citizen engagement and facilitation of
interaction between justice agencies and the general public. Based on the
requirements for usable integrated information systems obtained from the review
of literature and a survey, a model for guiding development of usable integrated
case management information systems known as the Architecture-driven
Usability Process Model (AdUPRO) was created.
Description
Keywords
Usability, Integrated information systems, Case management, E-Justice
Citation
Kuhimbisa, E., Baguma, R., & Nakakawa, A. (2017). A Model for Developing Usable Integrated Case Management Information Systems. In Information and Communication Technologies for Development: 14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2017, Yogyakarta, Indonesia, May 22-24, 2017, Proceedings 14 (pp. 617-628). Springer International Publishing. DOI: 10.1007/978-3-319-59111-7_50