Method(s) of Paying the Water Bills and the Performance of NWSC

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dc.contributor.authorAsinai, Lilian
dc.contributor.authorBarigayomwe, Rogers
dc.date.accessioned2025-04-25T19:30:29Z
dc.date.available2025-04-25T19:30:29Z
dc.date.issued2024-11-28
dc.description.abstractThis study investigates the methods of paying water bills and their impact on the performance of the National Water and Sewerage Corporation (NWSC) in Iganga Municipality, Uganda. Utilizing a descriptive survey method, data were collected from 361 water consumers to assess various factors influencing timely bill payments. Key findings indicate that delays in bill delivery, lack of follow-ups, and inadequate feedback mechanisms significantly hinder prompt payment. While a majority of respondents reported no challenges with payment technologies, the need for enhanced customer education was evident. The study underscores the importance of improving billing processes and customer communication to enhance revenue collection and operational efficiency. Recommendations include enhancing bill delivery mechanisms, implementing regular follow-ups, and increasing customer education on available payment options. By addressing these issues, the NWSC can improve customer satisfaction and ensure sustainable water service delivery
dc.identifier.citationLilian, A. & Barigayomwe, R. (2024). Method(s) of Paying the Water Bills and the Performance of NWSC. International Journal of Advanced Research, 7(1), 363-373. https://doi.org/10.37284/ijar.7.1.2459
dc.identifier.doi10.37284/ijar.7.1.2459
dc.identifier.issn2707-7810
dc.identifier.issn2707-7802
dc.identifier.urihttps://doi.org/10.37284/ijar.7.1.2459
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/11218
dc.language.isoen
dc.publisherEast African Nature and Science Organization
dc.relation.ispartofInternational Journal of Advanced Research
dc.titleMethod(s) of Paying the Water Bills and the Performance of NWSC
dc.typejournal-article
oaire.citation.issue1
oaire.citation.volume7
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