Competence Profiling for Loans Officers in the Banking Sector in Sub-Saharan Africa: A Case of Uganda
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Date
2014
Authors
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Journal ISSN
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Publisher
CAPA Scientific Journal
Abstract
This paper examined the operant competences for bank loans officers in a Sub-Saharan context and provided policy
input required in solving the daunting problem of the existing low levels and high failure rate of collecting loans
disbursed to customers. Data were collected from a sample of 319 employees in the banking sector from Kampala
district which was specifically chosen for this study. Appropriate analytical data tools were applied. Results reveal the
presence of loan and client projections, client preparation and training, loan portfolio supervision and; mobilization
and recruitment as operant competence factors that affect the performance of loans officers in the banking industry
in Uganda. These findings and their policy implications are fully discussed in the paper. The research findings
theoretically conceptualize employee competences from the objectivist perspective which assumes that there is an
objective number of competences which an organization or a profession requires to meet its objectives and once
this set has been identified, then every unit in the organization and profession works towards acquiring that set; to
a new and contemporary constructivist view that allows users of the concept to define competence from their own
environment. The study presents the importance of understanding these operant competences. There is a dearth
of literature in addressing operant competences for bank loans officers from a Sub-Saharan context; creating a need
to study and systematically document the prevailing supporting operant competences for loans officers in order to
promote the banking sector in Uganda.
Description
Keywords
Operant, Banking Sector, Loans Officer, Client, Mobilization, Training, Uganda
Citation
Kasekende, F., & Munene, J. C. (2014). Competence profiling for loans officers in the banking Sector in sub-saharan africa: a case of uganda.