Evaluation of Key Security Issues Associated with Mobile Money Systems in Uganda

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dc.contributor.authorGuma, Ali
dc.contributor.authorDida, Mussa Ally
dc.contributor.authorElikana Sam, Anael
dc.date.accessioned2023-07-17T16:00:02Z
dc.date.available2023-07-17T16:00:02Z
dc.date.issued2020
dc.description.abstractSmartphone technology has improved access to mobile money services (MMS) and successful mobile money deployment has brought massive benefits to the unbanked population in both rural and urban areas of Uganda. Despite its enormous benefits, embracing the usage and acceptance of mobile money has mostly been low due to security issues and challenges associated with the system. As a result, there is a need to carry out a survey to evaluate the key security issues associated with mobile money systems in Uganda. The study employed a descriptive research design, and stratified random sampling technique to group the population. Krejcie and Morgan’s formula was used to determine the sample size for the study. The collection of data was through the administration of structured questionnaires, where 741 were filled by registered mobile money (MM) users, 447 registered MM agents, and 52 mobile network operators’ (MNOs) IT o cers of the mobile money service providers (MMSPs) in Uganda. The collected data were analyzed using RStudio software. Statistical techniques like descriptive analysis and Pearson Chi-Square test was used in data analysis and mean (M) > 3.0 and p-value < 0.05 were considered statistically significant. The findings revealed that the key security issues are identity theft, authentication attack, phishing attack, vishing attack, SMiShing attack, personal identification number (PIN) sharing, and agent-driven fraud. Based on these findings, the use of better access controls, customer awareness campaigns, agent training on acceptable practices, strict measures against fraudsters, high-value transaction monitoring by the service providers, developing a comprehensive legal document to run mobile money service, were some of the proposed mitigation measures. This study, therefore, provides a baseline survey to help MNO and the government that would wish to implement secure mobile money systems.en_US
dc.identifier.citationAli, G., Ally Dida, M., & Elikana Sam, A. (2020). Evaluation of key security issues associated with mobile money systems in Uganda. Information, 11(6), 309. information, doi:10.3390/info11060309en_US
dc.identifier.other10.3390/info11060309
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/9074
dc.language.isoenen_US
dc.publisherinformationen_US
dc.subjectMobile moneyen_US
dc.subjectMobile money systemsen_US
dc.subjectMobile network operatorsen_US
dc.subjectMobile money service providersen_US
dc.subjectSecurity issuesen_US
dc.titleEvaluation of Key Security Issues Associated with Mobile Money Systems in Ugandaen_US
dc.typeArticleen_US
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