The Influence of Management Quality on Monitoring, Evaluation, Accountability and Learning Information Systems Success: Extension of DeLone and McLean Model
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Date
2022
Journal Title
Journal ISSN
Volume Title
Publisher
Research gate
Abstract
As focus has shifted from continuum to contiguum approach of humanitarian response, organizations have invested in Information Systems (IS) to support their Monitoring and Evaluation (M&E), Accountability and Learning (MEAL) functions. Although IS researchers and M&E practitioners acknowledge the multidimensional and complex social aspects associated with IS few researchers have investigated the role of the project/program managers in the success of IS as they struggle to ascertain the success of the M&E/MEAL Information Systems (MEALIS) adopted in various organizations. Motivated by this lacuna, the purpose of this study was to evaluate the influence of management quality on MEALIS performance using the widely acclaimed DeLone and McLean (D&M) Model of IS Success (ISS) as the theoretical basis. A cross-sectional research design with mixed approach skewed towards descriptive/quantitative method was adopted for the study. A total of 263 respondents submitted responses to the questionnaire and 3 interviews were conducted. IBM SPSS Statistics was used for descriptive and correlation data analysis and hypothesis testing using Partial Least Squares – Structural Equation Modelling (PLS-SEM) technique using SmartPLS 3 software.
The findings of correlation analysis indicated that Pearson’s coefficient (with 1-tailed sig. value of 0.000) was 0.634** for management quality construct and R squared value of 0.539 suggesting significant positive relationship between the independent variable (management quality) and the indicators of successful MEALIS performance. The hypothesis testing results using PLS-SEM technique revealed that management quality (MAQ) was found to be positively related with MEALIS performance with path coefficient, β, of 0.227 (p>0.05). The study concluded that management quality is positively related and significantly impacts on MEALIS success and therefore, an important determinant of MEALIS success. Therefore, system developers and M&E practitioners are recommended to keenly consider/involve managers in designing, developing and implementing MEALIS.
Description
Keywords
Management Quality, Monitoring, Evaluation, Accountability
Citation
Tukei, L. The Influence of Management Quality on Monitoring, Evaluation, Accountability and Learning Information Systems Success: Extension of DeLone and McLean Model.
URI
https://www.researchgate.net/profile/Okwadi-Tukei/publication/360291631_The_Influence_of_Management_Quality_on_Monitoring_Evaluation_Accountability_and_Learning_Information_Systems_Success_Extension_of_DeLone_and_McLean_Model/links/626d9e0cc42af62fe2e2b8a8/The-Influence-of-Management-Quality-on-Monitoring-Evaluation-Accountability-and-Learning-Information-Systems-Success-Extension-of-DeLone-and-McLean-Model.pdf
https://nru.uncst.go.ug/handle/123456789/6269
https://nru.uncst.go.ug/handle/123456789/6269