Communication Practices and Quality Service Delivery Tradition: Uganda’s Local Government Perspective

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dc.contributor.authorMusenze, Ibrahim Abaasi
dc.contributor.authorMunene, John C.
dc.contributor.authorNtayi, Joseph M.
dc.date.accessioned2022-05-25T17:47:25Z
dc.date.available2022-05-25T17:47:25Z
dc.date.issued2013
dc.description.abstractThis study examined the relationship between communication practices (formal and informal) and quality service delivery in Uganda’s local Governments. The study findings are derived from a sample of 212 Local Governments in Uganda. Service delivery recipients - Heads of department and sectors comprised the unit of inquiry whose responses were aggregated to Local Government level, which formed the unit of analysis. Questionnaires were used to collect data from the respondents. Data analysis involved running correlations and regressing communication practices (formal and informal) on quality service delivery. The findings revealed that both formal and informal communication practices positively and significantly predicted quality service delivery in Uganda’s Local Governments. The major study implication is that Local Government authorities need to focus and reform communication practices for delivery of quality services to the people. The study was however, limited by the fact that it relied only on cross-sectional research design and only utilised a single methodological approach. The study offers empirical evidence on the sparsely investigated public sector. The evidence indicates the immense role of both formal and informal communication practices on quality service delivery in the Uganda’s Local Governments.en_US
dc.identifier.citationMusenze, I. A., Munene, J. C., & Ntayi, J. M. (2013). Communication Practices and Quality Service Delivery Tradition: Uganda’s Local Government Perspective. International Journal of Innovation and Applied Studies, 4(2), 413-423.en_US
dc.identifier.issn2028-9324
dc.identifier.urihttps://nru.uncst.go.ug/handle/123456789/3354
dc.language.isoenen_US
dc.publisherInternational Journal of Innovation and Applied Studiesen_US
dc.subjectInformal Communicationen_US
dc.subjectFormal Communicationen_US
dc.subjectLocal Government Structureen_US
dc.subjectPublic Sectoren_US
dc.subjectQuality Serviceen_US
dc.titleCommunication Practices and Quality Service Delivery Tradition: Uganda’s Local Government Perspectiveen_US
dc.typeArticleen_US
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