NRU :: Browsing by Author "Ntayi, Joseph"

Browsing by Author "Ntayi, Joseph"

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Asset specificity, inter-firm ecosystem, firm adaptability and supply chain integration
(Emerald, 2024-12-25) Nakayima, Farida; Namagembe, Sheila; Kabagambe, Levi; Ntayi, Joseph; Muhwezi, Moses
Purpose This study investigates the effect of asset specificity, inter-firm ecosystem and firm adaptability on supply chain integration. The study also investigates the mediation effect of firm adaptability on the relationship between asset specificity and supply chain integration and inter-firm ecosystem and supply chain integration. Design/methodology/approach This research applied a quantitative research methodology to investigate the interdependencies between study variables. A disproportionate stratified simple random sampling technique was used to select the firms that participated in the study. As a result, 103 food processing firms were selected from a total population of 345 firms located in Kampala district. Findings The findings reveal that the direct relationship between asset specificity and supply chain integration and inter-firm ecosystem and supply chain integration was found positive but insignificant. Both asset specificity and inter-firm ecosystem are associated positively with firm adaptability. A partial mediation was established between asset specificity and SCI while a full mediation effect was found in inter-firm ecosystem and SCI. Research limitations/implications The study used perceptual measures to obtain responses on the various constructs investigated and how these constructs relate. To avoid biasing the results, key suppliers and customers were not involved due to multi-level relationships that they maintain with various firms. Originality/value This study contributes to existing studies by applying two theories. First, the study applies the Transaction Cost Theory to study the effect of asset specificity on supply chain integration. Secondly, the Complexity Adaptive System Theory was applied to examine the influence of firm adaptability and inter-firm ecosystem on supply chain integration. Few studies have focused on the effect of inter-firm ecosystem in the supply chain; yet, SCI involves network of various player making supply chains complex This study is among the few studies that have focused on adaptability in the food processing sector in a developing country like Uganda.
Asset specificity, relational governance, firm adaptability and supply chain integration
(Emerald, 2023-12-07) Nakayima, Farida; Ntayi, Joseph; Namagembe, Sheila; Kabagambe, Levi; Muhwezi, Moses
Purpose This study investigates how asset specificity, relational governance and firm adaptability relate with supply chain integration (SCI), considering selected food processing firms (FPFs) in Uganda. Design/methodology/approach This study applies a quantitative research methodology. This research draws on a sample of 103 FPFs that have been selected from a population of 345 FPFs located in Kampala district. Hypothesis testing was done using Smart PLS version 3. Findings Asset specificity has a significant positive relationship with SCI, and firm adaptability partially mediates this relationship. Also, there is a full mediation impact of firm adaptability on the relationship between relational governance and SCI. Research limitations/implications This study focused on perceptual measures to get responses from managers on the level of integration with key suppliers and customers, yet firms deal with a number of suppliers and customers. Originality/value This study contributes to existing literature on SCI by applying the transaction cost theory. The study focuses on the influence of asset specificity, relational governance and firm adaptability on SCI in the food processing sector. Literature on relational governance in supply chain using the transaction cost theory remains scanty. Few studies have also focused on firm adaptability as a mediator in the FPS with specific focus on Uganda, yet the sector is highly faced with uncertain events. The uncertain events in the sector and in developing countries call for adaptive strategies. Additionally, this study is the first to use firm adaptability to mediate the influence of asset specificity and relational governance on SCI more so in a developing country like Uganda where the FPS is one of the most important in the economy.
Business process reengineering in developing economies Lessons from microfinance institutions (MFIs) in Uganda
(Innovation & Management Review, 2019) Nkurunziza, Gideon; Munene, John; Ntayi, Joseph; Kaberuka, Will
The purpose of this paper is to study the relationship between organizational adaptability, institutional leadership and business process reengineering performance using the tested complexity theory in a developing economy setting. Design/methodology/approach – This study is correlation and cross-sectional and adopts institutionallevel data collected via questionnaires from reengineered microfinance institutions in Uganda. Cluster analysis as data mining technique was used to classify cases based on respondents’ opinions into homogeneous clusters. Nvivo was used to understand the perceptions of business process reengineering performance based on qualitative data. The authors used structural equation modeling to derive the predictive model of business process reengineering performance in a developing world setting. Findings – The authors find that organizational adaptability and institutional leadership are key predictors of business process reengineering performance. Results reveal a predictive model of 61 per cent based on structural equation modeling for the study variables. Cluster analysis as data mining approach explored complex patterns of reengineered business processes. Research limitations/implications – The use of cluster analysis is susceptible to problems associated with sampling error and absence of fit indices. However, the likelihood of these problems is reduced by the interaction with the data, practical implications and use of smart partial least square to generate structural equations based on derived measurement models of each study variable. Practical implications – Policymakers of Bank of Uganda, Ministry of Finance and Economic Planning, should develop sound policies in relation to knowledge management, institutional leadership and adaptive mechanisms to enhance business process reengineering performance to take advantage of new knowledge opportunities for the improvement of their businesses. Social implications – Given the results from structural equations generated, managers need to consider institutional leadership and organizational adaptability as key drivers of business process reengineering performance in microfinance institutions. The results confirm the significant role of institutional leadership, organizational adaptability in determining business process reengineering performance outcomes. Originality/value – Unlike most of the business process reengineering literature, this study contributes to literature by domesticating and testing complexity theory to explain business process reengineering performance in developing economies.
Contract completeness as a foundation to relationship building among stakeholders in public private partnership projects
(International Journal of Public Administration, 2020) Mwesigwa, Rogers; Bagire, Vincent; Ntayi, Joseph; Munene, John
The purpose of this paper study is to provide evidence on whether contract completeness is a foundation to relationship building among stakeholders in public–private partnership projects in Uganda. Data were collected by means of a questionnaire survey from a sample of 135 public– private partnership projects in Uganda. Partial Least squares structural equation modeling was used to analyze the data. All the Contract completeness dimensions were found to be positively and significantly associated with relationship building among stakeholders in PPP projects in Uganda. This implies that contract completeness is a cornerstone to relationship building. Results imply that when all the relevant issues are included in the contract, contract terms are explicitly stipulated, unanticipated changes are described and when all the parties involved are restrained by a binding force of a contract, relationship building will be boosted among stakeholders in PPP projects. Since little is known on how to build lasting relationships among stakeholders in public– private partnership projects, this study thus extends a debate on how a complete contract can build lasting relationships among stakeholders.
Corporate Image and Organizational Performance of State Owned Enterprises Monitored by Privatization Unit (PU) Uganda
(European Journal of Business and Management, 2014) Namubiru, Bridget; Nabeta, Nkote; Ntayi, Joseph; Mugisha Rulangaranga, Donatus
This study was carried out to establish whether corporate image has any influence on organizational performance in state-owned enterprises in Uganda. This was consider relevant as a study area after a realization that stateowned enterprises operate with huge backing from the state unlike the privately owned enterprises. This prompted to ask the big question of whether corporate image has any impact on the overall performance of these entities. A cross sectional research design was adopted for the study. The unit of analysis considered was an entity. The entities were divided into four groups in relation to the industry. Out of a population of 140 firms, 104 were selected to form a sample. All the 103 firms successfully responded representing 100% response rate. In the analysis phase, Correlation and Regression Analyses were used. Findings indicated that Corporate Image of state-owned enterprises has a significant influence on the organizational performance (Sig=0.000; Sig < 0.01; β = 0.337). Basing on this finding, it has been recommended that the state-owned companies stop counting on the backing of the state and start working on their image so that they can get a wider acceptance in the Ugandan Market.
Developing disabled entrepreneurial graduates: A mission for the Nigerian universities?
(Journal of Research in Innovative Teaching & Learning, 2019) Dakung, Reuel Johnmark; Munene, John; Balunywa, Waswa; Ntayi, Joseph; Ngoma, Mohammed
The purpose of this paper is to investigate the role of universities in preparing disabled students to become entrepreneurially inclined after graduation with the aim of developing an entrepreneurial inclination (EI) model. Design/methodology/approach – A cross-sectional survey was employed using 220 disabled universities’ students in the north-central Nigeria. Data were analyzed using descriptive statistics, correlation analysis and structural equation model. All analyses were performed using SPSS version 22 and AMOS version 22. Findings – The findings buttress the significant position of universities in promotion entrepreneurial spirit. It revealed that the university’s role (UR), entrepreneurship education (EE) and role models (RMs) have a positive influence on disabled students’ EI. Universities that make provisions for entrepreneurship infrastructure, knowledge and RMs to disabled students will boost their EI. Second, the more lecturers and RMs inspire students, method of teaching and demonstrating enthusiasm are applied in the teaching of entrepreneurship, the better it prepares students for entrepreneurial career after graduation. Research limitations/implications – The study is only restricted to Federal Universities in the North-Central Nigeria. Further research could be conducted to cover other tertiary institutions in North-Central Nigeria. Furthermore, the study employed the cross-sectional approach. A longitudinal approach should be employed to study the trend over a period of at least two years. Finally, the factors identified in triggering EI may not be sufficient enough in explaining the phenomenon. There are other factors that may contribute in influencing EI of the disabled students that were not part of this study. Practical implications – This study indicates a number of implications for the universities and policy makers. Specifically, EE, UR and RMs make significant contributions to inclination for disabled students. These factors are key for universities in Nigeria to consider in preparing these students to become entrepreneurial graduates. Policy makers and other stakeholders need to develop keen interest in designing entrepreneurship curriculum to accommodate the specific needs of students with disabilities. Originality/value – This study is the first in Nigeria to empirically test the relationship between UR, EE and EI as well as the moderating effect of RMs among universities’ disabled students.
Does legitimacy matter in whistleblowing intentions?
(International Journal of Law and Management, 2018) Mbago, Musa; Ntayi, Joseph; Mutebi, Henry
Despite the introduction of Whistleblowers Act in 2010 to create an enabling environment for Ugandan citizens to freely disclose information on unethical practices or improper conduct in the public and private sectors, the percentage of people reporting unethical practices continue to be small. The Afro Barometer survey of 2015 reveals that out of the 2400 respondents surveyed in the public sector, only 6% reported unethical incidents in the public sector to government officials or people in authority while the remaining 94% remained morally mute. This is consistent with the results of the Economic Policy Research Center (2009) which rated Uganda low on the reporting of unethical practices. This finding is corroborated by the Inspectorate of Government which reports having received only 1,000 complaints from the public in 2014 (The Observer, 2014). These revelations could be attributed to legitimacy challenges which often result in retaliatory actions such as firing, blacklisting, threats, harassment, physical violence and verbal abuse, transfer, dismissal and humiliation of whistleblowers. There are a number of reports which support retaliatory practices in public procurement. According to “The 3rd Public Procurement Integrity Survey Report of (2016), 9.9% of the respondents indicated that they chose to keep quiet about the misdeeds of the public officials because of fear of victimization as the wrongdoers command high social status in the public sector. Cases supporting this conduct include; a whistleblower who lost his job in the Office of the Prime Minister (OPM) after reporting a procurement related scam. The identity of the whistleblower was revealed resulting in malice and personal vendetta.
Does strategic ambidexterity moderate organizational support - sales performance relationship for financial services in Uganda?
(African Journal of Business Management, 2017) Musigire, Samuel; Ntayi, Joseph; Ahiauzu, Augustine
Adapting strategic ambidexterity enhances the sales performance of financial services that provide support to their employees, especially the sales representatives. Simultaneously providing support aligned to the needs of existing markets and that which is aligned to needs of new markets attracts potential customers to open accounts and undertake policies in banks and insurance institutions, respectively, and encourages existing account or policy holders to save more with their banks or upgrade their insurance policies. Despite strategic ambidexterity’s important role in the relationship between organizational support and sales performance, existing studies in financial services have concentrated on investigating the direct relationship between these variables. These studies have ignored the role of strategic ambidexterity in moderating the relationship between organizational support and sales performance. This study found that there was a positive and significant impact of strategic ambidexterity in moderating the relationship between organizational support and sales performance of financial services in Uganda.
Exploring Stakeholder’s understanding of procurement performance expectations gap in public works contracts in Uganda’s district local governments (DLG): A qualitative Analysis of results
(Research Gate, 2021) Kalinzi, Charles; Ntayi, Joseph; Muhwezi, Moses; Kabagambe, Levi
There are varying opinions of how the procurement performance expectations gap (PPEG) is interpreted from a stakeholder’s perspective. This study borrowed this concept from auditing and marketing fields in order to replicate it in procurement management. The study was guided by the research question: How do the different stakeholders with different needs and interests, perceive the PPEG in roadworks contracts in DLGs in Uganda? The “Technical Personnel” and the “Road users” were selected as respondents, with technical explanations provided for each stakeholder group to avoid overlap. 33 Key informants in two categories of technical personnel and roadusers were selected using purposive sampling, all from the four regions of Uganda. Semi-structured interview guides were used to gain insight into understanding PPEG, interviews were audio recorded, and data was subjected to rigorous statistical analysis using ATLAS.ti software. A set of variables was synthesized and inductively categorized under three emerging themes of (1) laxity in performance efficiency, (2) laxity in performance effectiveness, (3) low level of community satisfaction. This set of themes explain the general laps in procurement performance expectations gap in roadworks contracts in DLGs in Uganda. This study contributes to an improved understanding of PPEG and how they are responsible for creating a performance gap in the stakeholder’s own perspective. Results confirmed the existence of a performance gap, that must be urgently addressed.
Gaps in the structuring of organizations in the graduate employment context in Uganda
(Journal of Organization Design, 2020) Ntale, Peter Dithan; Ssempebwa, Jude; Musisi, Badiru; Gyaviira Musoke, Genza; Joseph, Kimoga; Mugimu, C. B.; Muhammed, Ngoma; Ntayi, Joseph
The complexity of global challenges requires that organizations collaborate with one another. To do this, stakeholders need flexible structures that are designed in a way that allows organizations to collaborate. However, it is not known whether Uganda’s organizations are structured in a way that allows them to collaborate with one another, casting doubt as to whether they can manage the complexity of global challenges such as graduate unemployment. Informed by Hage and Aiken (1967), we studied the structures of selected organizations in Uganda and found out that their major components, i.e., centralization and formalization, are designed in a way that may not allow collaboration to occur. We found out that the organizational structures were exclusive in decision-making, had high power distance (HPD), jobs were strictly codified, and organizations enforced stringent rule observation. These gaps make it difficult for people interaction and involvement and deny them of their freedom to relate with one another, making it difficult for a collaboration between different agencies to occur. To enhance organizational collaboration, it is recommended that organizations should be restructured to become more inclusive, interactive, and democratic since organizations structured in this way have shown collaboration success and greater achievement of society needs.
Humanitarian organization culture and humanitarian organization usage of digital cash-based assistance: the mediating role of financial service providers’ technology readiness
(Emerald, 2024-07-25) Namagembe, Sheila; Ntayi, Joseph
Purpose The study examined the influence of humanitarian organizations’ culture and financial service providers’ technology readiness on the usage of digital cash-based assistance by humanitarian organizations, the influence of Humanitarian Organization Culture on Financial providers’ technology readiness and the mediating role of financial service providers’ technology readiness on the relationship between the culture in humanitarian organizations and their usage of digital cash-based assistance. Design/methodology/approach A quantitative cross-sectional survey design was used. The target population consisted of humanitarian organizations that were members of the Uganda Cash Consortium (UCC). The research hypotheses were tested using SMART PLS version 4. Findings The culture in humanitarian organizations and financial service providers’ technology readiness positively influences the usage of digital cash-based assistance by humanitarian organizations during humanitarian crises, and humanitarian organizations’ culture positively influences financial service providers’ technology readiness. Financial service providers’ technology readiness fully mediates the relationship between the culture of humanitarian organizations and the usage of digital cash-based assistance by humanitarian organizations during humanitarian crises. Research limitations/implications The study mainly focuses on culture in humanitarian organizations and financial service providers’ technology readiness when examining the usage of digital cash-based assistance during humanitarian crises. Further, financial service providers’ technology readiness is examined using a humanitarian organization, financial service provider and beneficiary/persons of concern’s point of view rather than the government’s point of view. Originality/value Research examining determinants for digital cash-based assistance usage in humanitarian crises is scarce. Further, empirical research examining the influence of the humanitarian organizations’ culture and financial service providers’ technology readiness in promoting the usage of digital cash-based assistance in humanitarian crises, the impact of humanitarian organizations’ culture on financial service providers’ technology readiness and the mediating role of financial service providers’ technology readiness on the relationship between the culture of humanitarian organizations and usage of digital cash-based assistance in humanitarian crises are non-existent. The majority of research and grey literature focuses on how digital cash-based transfers can be used to enhance financial inclusion in refugee contexts.
Knowledge Management And Organisational Resilience Organisational Innovation As A Mediator In Uganda Parastatals
(Journal of Strategy and Management., 2012) Mafabi, Samuel; Munene, John; Ntayi, Joseph
The purpose of this paper is to report the findings of the mediation effect of innovation in the relationship between knowledge management and organisational resilience.The study adopts a cross‐sectional design to collect data used to carry out mediation analysis.Innovation had an effect on organisational resilience. Knowledge management did not have a direct effect on organisational resilience, except through the full mediation of innovation. This suggests that without organisational innovation, parastatal organisations may not improve their level of resilience.The sample size was small, covering only parastatals. The results may be different in the private sector. The study was cross‐sectional which is limited to trace long‐term effects of knowledge management and organisational innovation on organisational resilience. Therefore, a longitudinal study may be undertaken, subject to resource availability.Managers in parastatals should carry out organisational innovations as a gateway for knowledge management to build organisational resilience.The study generates empirical evidence on less studied phenomena in the parastatal sector. The evidence highlights the powerful influence of organisational innovation in building resilience based on knowledge management.
Lessons from Uganda’s Successful Combat of Ebola Scourge: The Strategic Communication Approach
(Journal of Culture, Society and Development, 2018) Bashir, Hassan; Ngoma, Muhammad; Balunywa, Wasswa; Ntayi, Joseph; Munene, J. C.
This case focuses on how Ugandan health sector players (both public and private) under the leadership of the ministry of health managed to combat the Ebola scourge that hit the nation in the year 2000 in comparison to the Ebola scourge in West Africa in 2014. The case starts with a brief background of the then state of health in Uganda that comprised of a relatively weak health system with inadequate health and wellbeing promotion campaigns. This challenge has continued to the extent that up to date, 75% of the disease burden in Uganda is preventable through health awareness campaigns. The case study shows that with the weak health system in 2000, the health sector managed to use strategic communication approaches like relational cohesion, information adequacy and interaction quality to combat the Ebola scourge that had spread to nearly the whole country within only 144 days, claiming over 224 lives. The case ends with a discussion of the lessons that can be drawn from Uganda’s successful combat of Ebola basing on the understanding of social network theory and a conclusion that sets direction for future studies.
Measuring New Product Adoption in Uganda
(Journal of Marketing and Consumer Research, 2017) Walugembe, Ahmad; Ntayi, Joseph; Ngoma, Muhammad; Bakunda, Geoffrey; Esemu, Timothy
The study addresses the question of New Product Adoption in Uganda while confirming the measures of adoption that have been applied in the previous studies. A fair amount of work has been done in the area of adoption across different fields of study in view of the antecedents of New Product Adoption but with minimal emphasis on the measures of adoption. The researchers adopted a cross sectional descriptive research design to measure new product adoption using beverage manufacturers and consumers in Uganda. The study used a sample of 210 beverage manufacturing organizations looking at both marketing staff and customers of those organizations as the unit of enquiry. Using Structural Equation Modeling, the Confirmatory Factor Analysis results indicate a good model fit for Acceptance and Usage as the measures of New Product Adoption in Uganda. The study recommends that manufacturers who are interested in evaluating the level of adoption of their products, need to consider the degree of customer acceptance and usage of the same products.
Measuring Strategic Communication from the Audience’s Point of View (Evidence from a Specific Sector in a Developing Economy)
(Organizational Behaviour Elixir Org. Behaviour, 2018) Bashir, Hassan; Ngoma, Muhammad; Ntayi, Joseph; Balunywa, Wasswa; Nangoli, Sudi
In this study we adopted a cross sectional descriptive research design to define and measure strategic communication in the Ugandan health sector organizations. We argue that strategic communication is a center piece in making or breaking organizations and thus must be well managed. And that, to manage strategic communication effectively, it must be measured effectively. We used an analytical survey design with mixed methods to measure strategic communication. We collected quantitative data in two phases. In phase one, we used a sample of 170 organizations to test and refine the designed measurement model. In phase two, we used a sample of 223 organizations in the same population to confirm the validity and reliability of the refined instrument. We collected qualitative data to compliment the quantitative data. The findings of the study revealed that strategic communication is defined as cognitive awareness and emotional attachment to the purpose for communication. The study contributes to literature by providing a valid and reliable tool for assessing the level of strategic communication in organizations.
Performance Expectations Gap in Public Works Contracts: A Theoretical Review
(PrAcademics Press, 2018) Kalinzi, Charles; Ntayi, Joseph; Muhwezi, Moses; Kabagambe, Levi
Research addressing performance expectations gap in public procurement is sparse. The studies addressing expectation gaps are predominantly in auditing (see (Adams & Evans, 2004; Brennan, 2006; Humphrey, Moizer, & Turley, 1993)). Other studies have focused mainly on customer value (Ancarani, 2009) and service quality (Bolton & Drew, 1991; Cronin, Taylor, & Taylor, 1992; Parasuraman, Zeithaml, & Berry, 1985; Zeithaml, Berry, & Parasuraman, 1996), using a marketing lens. We see certain aspects of expectations gap discussed in marketing and auditing discipline that resemble what is occurring in public procurement today. This study intends to borrow this concept and use it to investigate and document procurement performance expectations gap using a theoretical lens, that could explain the performance lapses in public works contracts with a conceptual model that will later be used to improve the public procurement performance expectation gaps in DLGs in Uganda.
Psychological capital and happiness at the workplace: The mediating role of flow experience
(Cogent Business & Management, 2019) Kawalya, Charles; Munene, John C.; Ntayi, Joseph; Kagaari, James; Mafabi, Sam; Kasekende, Francis
The purpose of this paper is to report on the results of the study to establish the mediating role of flow experience on the relationship between psychological capital and happiness at the workplace with a focus on public hospitals in Uganda. This study was cross-sectional and a total sample size of 800 professional nurses in public hospitals in Uganda was considered. The findings indicated that flow experience partially mediates the relationship between psychological capital and happiness at the workplace. Besides, the finding also indicated that there is a significant and positive relationship between psychological capital and happiness at the workplace. The findings correspond to the argument that in the face of the variety of theoretical and practical implications provided, there is a need for professional workers to be innately involved in their work if their psychological capital is to affect their level of happiness at the workplace. However, this paper is limited by the fact that the respondents’ emotions were examined through a cross-sectional research design and the time effects of these emotions were not examined and remain unknown under this study.
Reduced Audit Quality Behaviour among Auditors in Uganda
(African Journal of Accounting, Economics, Finance & Banking Research, 2013) Kasigwa, Gerald; Munene, John C.; Ntayi, Joseph; Nkote, Isaac
Reduced audit quality behavior (RAQB) has been linked to poor quality audits. Whereas reduced audit quality behavior has been studied for some time, most of the studies have been carried out in developed countries; yet reduced audit quality behavior has been linked to frauds in least developed countries like Uganda. This research set out to establish the extent of occurrence of reduced audit quality behavior among auditors in Uganda. Data were collected from 351 certified public accountants (CPA’s) practicing as external auditors in Uganda. They completed questionnaires indicating the extent to which they have engaged in the seven reduced audit quality acts commonly cited in the literature. Results show that reduced audit quality behavior is a widespread problem in Uganda. The most engaged in act is accepting client explanation as a substitute for other evidence that would be readily available while the least engaged act is extending the scope of examination when suspicious transactions are detected.
Relational agency and relational people management: evidence from Uganda’s micro and small enterprises
(Emerald, 2022) Nalweyiso, Grace; Mafabi, Samuel; Kagaari, James; Munene, John; Ntayi, Joseph; Abaho, Ernest
Purpose This paper aims to investigate whether relational agency fosters relational people management using evidence from micro and small enterprises in Uganda, an African developing country. Specifically, the paper examines whether the individual relational agency dimensions (shared learning, mutual cooperation, collective efficacy and interaction enablement) also affect relational people management. Design/methodology/approach A cross-sectional survey design using a quantitative approach was used in this study. Data were collected from 241 micro and small enterprises in Uganda using a structured questionnaire and were analysed using the Statistical Package for Social Scientists. Findings The results indicate that relational agency is positively and significantly associated with relational people management. Findings further indicated that collective efficacy, mutual cooperation, shared learning and interaction enablement individually matter in relational people management. Originality/value To the best of the authors’ knowledge, this study may be among the first to demonstrate that relational agency and its individual dimensions (interaction enablement, shared learning, mutual cooperation and collective efficacy) foster relational people management in the context of micro and small enterprises of Uganda, an African developing country. Consequently, this study contributes to both theory and literature via the cultural historical activity theory, hence, adding to the scant existing literature on relational agency and relational people management.
Self-organization, networks and sustainable innovations in microfinance institutions: Does organizational resilience matter?
(Emerald, 2024-03-21) Wakibi, Aziz; Ntayi, Joseph; Nkote, Isaac; Tumwine, Sulait; Nsereko, Isa; Ngoma, Muhammad
Purpose The purpose of this study is to explore the interplay among self-organization, networks and sustainable innovations within microfinance institutions (MFIs) and to examine the extent to which organizational resilience plays a significant role in shaping these dynamics as a mediator. Design/methodology/approach This paper adopted a cross-sectional research design combined with analytical and descriptive approach to collect the data. Smart partial least squares structural equation modeling (PLS-SEM) was used to construct the measurement model and structural equation model to test the mediating effect under this study. Findings The results revealed that organizational resilience is a significant mediator in the relationship between self-organization, networks and sustainable innovations among microfinance institutions in Uganda. Research limitations/implications The data for this study were collected only from microfinance institutions in Uganda. Future studies may collect data from other formal financial institutions like commercial banks and credit institutions to test the mediating effect of organizational resilience. More still, the study adopted only a single approach of using a questionnaire. However, future research through interviews may be desirable. Likewise this study was cross-sectional in nature. Therefore, a longitudinal study may be useful in future while investigating the mediating role of organizational resilience traversing over a long time frame. Practical implications A possible implication is that microfinance institutions which desire to have sustainable innovative solutions for their business operations in disruptive circumstances may need to scrutinize their capacity to be resilient and self-organize. Social implications Microfinance institutions play a great role to the underserved clients. Thus, for each to re-organize to be able to provide services that meet users’ needs, without physical products so as to ensure long-term financial and social welfare combined with the ability to bounce back and adapt in times of economic downturn to avoid mission adrift. Originality/value While most studies have been carried out on organizational resilience, this paper takes center stage and is the first to test the mediating role of organizational resilience in the relationship between self-organization, networks and sustainable innovations, especially in microfinance institutions in Uganda. This paper generates strong evidence and contributes to the powerful influence of organizational resilience in enhancing the level of sustainable innovations based on self-organization and networks.

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