NRU :: Browsing by Author "Ntayi, Joseph"

Browsing by Author "Ntayi, Joseph"

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Business process reengineering in developing economies Lessons from microfinance institutions (MFIs) in Uganda
(Innovation & Management Review, 2019) Nkurunziza, Gideon; Munene, John; Ntayi, Joseph; Kaberuka, Will
The purpose of this paper is to study the relationship between organizational adaptability, institutional leadership and business process reengineering performance using the tested complexity theory in a developing economy setting. Design/methodology/approach – This study is correlation and cross-sectional and adopts institutionallevel data collected via questionnaires from reengineered microfinance institutions in Uganda. Cluster analysis as data mining technique was used to classify cases based on respondents’ opinions into homogeneous clusters. Nvivo was used to understand the perceptions of business process reengineering performance based on qualitative data. The authors used structural equation modeling to derive the predictive model of business process reengineering performance in a developing world setting. Findings – The authors find that organizational adaptability and institutional leadership are key predictors of business process reengineering performance. Results reveal a predictive model of 61 per cent based on structural equation modeling for the study variables. Cluster analysis as data mining approach explored complex patterns of reengineered business processes. Research limitations/implications – The use of cluster analysis is susceptible to problems associated with sampling error and absence of fit indices. However, the likelihood of these problems is reduced by the interaction with the data, practical implications and use of smart partial least square to generate structural equations based on derived measurement models of each study variable. Practical implications – Policymakers of Bank of Uganda, Ministry of Finance and Economic Planning, should develop sound policies in relation to knowledge management, institutional leadership and adaptive mechanisms to enhance business process reengineering performance to take advantage of new knowledge opportunities for the improvement of their businesses. Social implications – Given the results from structural equations generated, managers need to consider institutional leadership and organizational adaptability as key drivers of business process reengineering performance in microfinance institutions. The results confirm the significant role of institutional leadership, organizational adaptability in determining business process reengineering performance outcomes. Originality/value – Unlike most of the business process reengineering literature, this study contributes to literature by domesticating and testing complexity theory to explain business process reengineering performance in developing economies.
Contract completeness as a foundation to relationship building among stakeholders in public private partnership projects
(International Journal of Public Administration, 2020) Mwesigwa, Rogers; Bagire, Vincent; Ntayi, Joseph; Munene, John
The purpose of this paper study is to provide evidence on whether contract completeness is a foundation to relationship building among stakeholders in public–private partnership projects in Uganda. Data were collected by means of a questionnaire survey from a sample of 135 public– private partnership projects in Uganda. Partial Least squares structural equation modeling was used to analyze the data. All the Contract completeness dimensions were found to be positively and significantly associated with relationship building among stakeholders in PPP projects in Uganda. This implies that contract completeness is a cornerstone to relationship building. Results imply that when all the relevant issues are included in the contract, contract terms are explicitly stipulated, unanticipated changes are described and when all the parties involved are restrained by a binding force of a contract, relationship building will be boosted among stakeholders in PPP projects. Since little is known on how to build lasting relationships among stakeholders in public– private partnership projects, this study thus extends a debate on how a complete contract can build lasting relationships among stakeholders.
Corporate Image and Organizational Performance of State Owned Enterprises Monitored by Privatization Unit (PU) Uganda
(European Journal of Business and Management, 2014) Namubiru, Bridget; Nabeta, Nkote; Ntayi, Joseph; Mugisha Rulangaranga, Donatus
This study was carried out to establish whether corporate image has any influence on organizational performance in state-owned enterprises in Uganda. This was consider relevant as a study area after a realization that stateowned enterprises operate with huge backing from the state unlike the privately owned enterprises. This prompted to ask the big question of whether corporate image has any impact on the overall performance of these entities. A cross sectional research design was adopted for the study. The unit of analysis considered was an entity. The entities were divided into four groups in relation to the industry. Out of a population of 140 firms, 104 were selected to form a sample. All the 103 firms successfully responded representing 100% response rate. In the analysis phase, Correlation and Regression Analyses were used. Findings indicated that Corporate Image of state-owned enterprises has a significant influence on the organizational performance (Sig=0.000; Sig < 0.01; β = 0.337). Basing on this finding, it has been recommended that the state-owned companies stop counting on the backing of the state and start working on their image so that they can get a wider acceptance in the Ugandan Market.
Developing disabled entrepreneurial graduates: A mission for the Nigerian universities?
(Journal of Research in Innovative Teaching & Learning, 2019) Dakung, Reuel Johnmark; Munene, John; Balunywa, Waswa; Ntayi, Joseph; Ngoma, Mohammed
The purpose of this paper is to investigate the role of universities in preparing disabled students to become entrepreneurially inclined after graduation with the aim of developing an entrepreneurial inclination (EI) model. Design/methodology/approach – A cross-sectional survey was employed using 220 disabled universities’ students in the north-central Nigeria. Data were analyzed using descriptive statistics, correlation analysis and structural equation model. All analyses were performed using SPSS version 22 and AMOS version 22. Findings – The findings buttress the significant position of universities in promotion entrepreneurial spirit. It revealed that the university’s role (UR), entrepreneurship education (EE) and role models (RMs) have a positive influence on disabled students’ EI. Universities that make provisions for entrepreneurship infrastructure, knowledge and RMs to disabled students will boost their EI. Second, the more lecturers and RMs inspire students, method of teaching and demonstrating enthusiasm are applied in the teaching of entrepreneurship, the better it prepares students for entrepreneurial career after graduation. Research limitations/implications – The study is only restricted to Federal Universities in the North-Central Nigeria. Further research could be conducted to cover other tertiary institutions in North-Central Nigeria. Furthermore, the study employed the cross-sectional approach. A longitudinal approach should be employed to study the trend over a period of at least two years. Finally, the factors identified in triggering EI may not be sufficient enough in explaining the phenomenon. There are other factors that may contribute in influencing EI of the disabled students that were not part of this study. Practical implications – This study indicates a number of implications for the universities and policy makers. Specifically, EE, UR and RMs make significant contributions to inclination for disabled students. These factors are key for universities in Nigeria to consider in preparing these students to become entrepreneurial graduates. Policy makers and other stakeholders need to develop keen interest in designing entrepreneurship curriculum to accommodate the specific needs of students with disabilities. Originality/value – This study is the first in Nigeria to empirically test the relationship between UR, EE and EI as well as the moderating effect of RMs among universities’ disabled students.
Does legitimacy matter in whistleblowing intentions?
(International Journal of Law and Management, 2018) Mbago, Musa; Ntayi, Joseph; Mutebi, Henry
Despite the introduction of Whistleblowers Act in 2010 to create an enabling environment for Ugandan citizens to freely disclose information on unethical practices or improper conduct in the public and private sectors, the percentage of people reporting unethical practices continue to be small. The Afro Barometer survey of 2015 reveals that out of the 2400 respondents surveyed in the public sector, only 6% reported unethical incidents in the public sector to government officials or people in authority while the remaining 94% remained morally mute. This is consistent with the results of the Economic Policy Research Center (2009) which rated Uganda low on the reporting of unethical practices. This finding is corroborated by the Inspectorate of Government which reports having received only 1,000 complaints from the public in 2014 (The Observer, 2014). These revelations could be attributed to legitimacy challenges which often result in retaliatory actions such as firing, blacklisting, threats, harassment, physical violence and verbal abuse, transfer, dismissal and humiliation of whistleblowers. There are a number of reports which support retaliatory practices in public procurement. According to “The 3rd Public Procurement Integrity Survey Report of (2016), 9.9% of the respondents indicated that they chose to keep quiet about the misdeeds of the public officials because of fear of victimization as the wrongdoers command high social status in the public sector. Cases supporting this conduct include; a whistleblower who lost his job in the Office of the Prime Minister (OPM) after reporting a procurement related scam. The identity of the whistleblower was revealed resulting in malice and personal vendetta.
Does strategic ambidexterity moderate organizational support - sales performance relationship for financial services in Uganda?
(African Journal of Business Management, 2017) Musigire, Samuel; Ntayi, Joseph; Ahiauzu, Augustine
Adapting strategic ambidexterity enhances the sales performance of financial services that provide support to their employees, especially the sales representatives. Simultaneously providing support aligned to the needs of existing markets and that which is aligned to needs of new markets attracts potential customers to open accounts and undertake policies in banks and insurance institutions, respectively, and encourages existing account or policy holders to save more with their banks or upgrade their insurance policies. Despite strategic ambidexterity’s important role in the relationship between organizational support and sales performance, existing studies in financial services have concentrated on investigating the direct relationship between these variables. These studies have ignored the role of strategic ambidexterity in moderating the relationship between organizational support and sales performance. This study found that there was a positive and significant impact of strategic ambidexterity in moderating the relationship between organizational support and sales performance of financial services in Uganda.
Exploring Stakeholder’s understanding of procurement performance expectations gap in public works contracts in Uganda’s district local governments (DLG): A qualitative Analysis of results
(Research Gate, 2021) Kalinzi, Charles; Ntayi, Joseph; Muhwezi, Moses; Kabagambe, Levi
There are varying opinions of how the procurement performance expectations gap (PPEG) is interpreted from a stakeholder’s perspective. This study borrowed this concept from auditing and marketing fields in order to replicate it in procurement management. The study was guided by the research question: How do the different stakeholders with different needs and interests, perceive the PPEG in roadworks contracts in DLGs in Uganda? The “Technical Personnel” and the “Road users” were selected as respondents, with technical explanations provided for each stakeholder group to avoid overlap. 33 Key informants in two categories of technical personnel and roadusers were selected using purposive sampling, all from the four regions of Uganda. Semi-structured interview guides were used to gain insight into understanding PPEG, interviews were audio recorded, and data was subjected to rigorous statistical analysis using ATLAS.ti software. A set of variables was synthesized and inductively categorized under three emerging themes of (1) laxity in performance efficiency, (2) laxity in performance effectiveness, (3) low level of community satisfaction. This set of themes explain the general laps in procurement performance expectations gap in roadworks contracts in DLGs in Uganda. This study contributes to an improved understanding of PPEG and how they are responsible for creating a performance gap in the stakeholder’s own perspective. Results confirmed the existence of a performance gap, that must be urgently addressed.
Gaps in the structuring of organizations in the graduate employment context in Uganda
(Journal of Organization Design, 2020) Ntale, Peter Dithan; Ssempebwa, Jude; Musisi, Badiru; Gyaviira Musoke, Genza; Joseph, Kimoga; Mugimu, C. B.; Muhammed, Ngoma; Ntayi, Joseph
The complexity of global challenges requires that organizations collaborate with one another. To do this, stakeholders need flexible structures that are designed in a way that allows organizations to collaborate. However, it is not known whether Uganda’s organizations are structured in a way that allows them to collaborate with one another, casting doubt as to whether they can manage the complexity of global challenges such as graduate unemployment. Informed by Hage and Aiken (1967), we studied the structures of selected organizations in Uganda and found out that their major components, i.e., centralization and formalization, are designed in a way that may not allow collaboration to occur. We found out that the organizational structures were exclusive in decision-making, had high power distance (HPD), jobs were strictly codified, and organizations enforced stringent rule observation. These gaps make it difficult for people interaction and involvement and deny them of their freedom to relate with one another, making it difficult for a collaboration between different agencies to occur. To enhance organizational collaboration, it is recommended that organizations should be restructured to become more inclusive, interactive, and democratic since organizations structured in this way have shown collaboration success and greater achievement of society needs.
Knowledge Management And Organisational Resilience Organisational Innovation As A Mediator In Uganda Parastatals
(Journal of Strategy and Management., 2012) Mafabi, Samuel; Munene, John; Ntayi, Joseph
The purpose of this paper is to report the findings of the mediation effect of innovation in the relationship between knowledge management and organisational resilience.The study adopts a cross‐sectional design to collect data used to carry out mediation analysis.Innovation had an effect on organisational resilience. Knowledge management did not have a direct effect on organisational resilience, except through the full mediation of innovation. This suggests that without organisational innovation, parastatal organisations may not improve their level of resilience.The sample size was small, covering only parastatals. The results may be different in the private sector. The study was cross‐sectional which is limited to trace long‐term effects of knowledge management and organisational innovation on organisational resilience. Therefore, a longitudinal study may be undertaken, subject to resource availability.Managers in parastatals should carry out organisational innovations as a gateway for knowledge management to build organisational resilience.The study generates empirical evidence on less studied phenomena in the parastatal sector. The evidence highlights the powerful influence of organisational innovation in building resilience based on knowledge management.
Lessons from Uganda’s Successful Combat of Ebola Scourge: The Strategic Communication Approach
(Journal of Culture, Society and Development, 2018) Bashir, Hassan; Ngoma, Muhammad; Balunywa, Wasswa; Ntayi, Joseph; Munene, J. C.
This case focuses on how Ugandan health sector players (both public and private) under the leadership of the ministry of health managed to combat the Ebola scourge that hit the nation in the year 2000 in comparison to the Ebola scourge in West Africa in 2014. The case starts with a brief background of the then state of health in Uganda that comprised of a relatively weak health system with inadequate health and wellbeing promotion campaigns. This challenge has continued to the extent that up to date, 75% of the disease burden in Uganda is preventable through health awareness campaigns. The case study shows that with the weak health system in 2000, the health sector managed to use strategic communication approaches like relational cohesion, information adequacy and interaction quality to combat the Ebola scourge that had spread to nearly the whole country within only 144 days, claiming over 224 lives. The case ends with a discussion of the lessons that can be drawn from Uganda’s successful combat of Ebola basing on the understanding of social network theory and a conclusion that sets direction for future studies.
Measuring New Product Adoption in Uganda
(Journal of Marketing and Consumer Research, 2017) Walugembe, Ahmad; Ntayi, Joseph; Ngoma, Muhammad; Bakunda, Geoffrey; Esemu, Timothy
The study addresses the question of New Product Adoption in Uganda while confirming the measures of adoption that have been applied in the previous studies. A fair amount of work has been done in the area of adoption across different fields of study in view of the antecedents of New Product Adoption but with minimal emphasis on the measures of adoption. The researchers adopted a cross sectional descriptive research design to measure new product adoption using beverage manufacturers and consumers in Uganda. The study used a sample of 210 beverage manufacturing organizations looking at both marketing staff and customers of those organizations as the unit of enquiry. Using Structural Equation Modeling, the Confirmatory Factor Analysis results indicate a good model fit for Acceptance and Usage as the measures of New Product Adoption in Uganda. The study recommends that manufacturers who are interested in evaluating the level of adoption of their products, need to consider the degree of customer acceptance and usage of the same products.
Measuring Strategic Communication from the Audience’s Point of View (Evidence from a Specific Sector in a Developing Economy)
(Organizational Behaviour Elixir Org. Behaviour, 2018) Bashir, Hassan; Ngoma, Muhammad; Ntayi, Joseph; Balunywa, Wasswa; Nangoli, Sudi
In this study we adopted a cross sectional descriptive research design to define and measure strategic communication in the Ugandan health sector organizations. We argue that strategic communication is a center piece in making or breaking organizations and thus must be well managed. And that, to manage strategic communication effectively, it must be measured effectively. We used an analytical survey design with mixed methods to measure strategic communication. We collected quantitative data in two phases. In phase one, we used a sample of 170 organizations to test and refine the designed measurement model. In phase two, we used a sample of 223 organizations in the same population to confirm the validity and reliability of the refined instrument. We collected qualitative data to compliment the quantitative data. The findings of the study revealed that strategic communication is defined as cognitive awareness and emotional attachment to the purpose for communication. The study contributes to literature by providing a valid and reliable tool for assessing the level of strategic communication in organizations.
Performance Expectations Gap in Public Works Contracts: A Theoretical Review
(PrAcademics Press, 2018) Kalinzi, Charles; Ntayi, Joseph; Muhwezi, Moses; Kabagambe, Levi
Research addressing performance expectations gap in public procurement is sparse. The studies addressing expectation gaps are predominantly in auditing (see (Adams & Evans, 2004; Brennan, 2006; Humphrey, Moizer, & Turley, 1993)). Other studies have focused mainly on customer value (Ancarani, 2009) and service quality (Bolton & Drew, 1991; Cronin, Taylor, & Taylor, 1992; Parasuraman, Zeithaml, & Berry, 1985; Zeithaml, Berry, & Parasuraman, 1996), using a marketing lens. We see certain aspects of expectations gap discussed in marketing and auditing discipline that resemble what is occurring in public procurement today. This study intends to borrow this concept and use it to investigate and document procurement performance expectations gap using a theoretical lens, that could explain the performance lapses in public works contracts with a conceptual model that will later be used to improve the public procurement performance expectation gaps in DLGs in Uganda.
Psychological capital and happiness at the workplace: The mediating role of flow experience
(Cogent Business & Management, 2019) Kawalya, Charles; Munene, John C.; Ntayi, Joseph; Kagaari, James; Mafabi, Sam; Kasekende, Francis
The purpose of this paper is to report on the results of the study to establish the mediating role of flow experience on the relationship between psychological capital and happiness at the workplace with a focus on public hospitals in Uganda. This study was cross-sectional and a total sample size of 800 professional nurses in public hospitals in Uganda was considered. The findings indicated that flow experience partially mediates the relationship between psychological capital and happiness at the workplace. Besides, the finding also indicated that there is a significant and positive relationship between psychological capital and happiness at the workplace. The findings correspond to the argument that in the face of the variety of theoretical and practical implications provided, there is a need for professional workers to be innately involved in their work if their psychological capital is to affect their level of happiness at the workplace. However, this paper is limited by the fact that the respondents’ emotions were examined through a cross-sectional research design and the time effects of these emotions were not examined and remain unknown under this study.
Reduced Audit Quality Behaviour among Auditors in Uganda
(African Journal of Accounting, Economics, Finance & Banking Research, 2013) Kasigwa, Gerald; Munene, John C.; Ntayi, Joseph; Nkote, Isaac
Reduced audit quality behavior (RAQB) has been linked to poor quality audits. Whereas reduced audit quality behavior has been studied for some time, most of the studies have been carried out in developed countries; yet reduced audit quality behavior has been linked to frauds in least developed countries like Uganda. This research set out to establish the extent of occurrence of reduced audit quality behavior among auditors in Uganda. Data were collected from 351 certified public accountants (CPA’s) practicing as external auditors in Uganda. They completed questionnaires indicating the extent to which they have engaged in the seven reduced audit quality acts commonly cited in the literature. Results show that reduced audit quality behavior is a widespread problem in Uganda. The most engaged in act is accepting client explanation as a substitute for other evidence that would be readily available while the least engaged act is extending the scope of examination when suspicious transactions are detected.
Stakeholder behavior, relationship building practices and stakeholder management in Public Private Partnership Projects in Uganda
(Makerere Business Journal, 2018) Mwesigwa, Rogers; Ntayi, Joseph; Bagire, Vincent; Munene, John C.
The purpose of this paper is to provide evidence of the influence of stakeholder behaviour and relationship building practices on stakeholder management in Public Private Partnership (PPP) projects.in Uganda Design/Methodology/approach - We study 115 PPP projects in Uganda using a cross sectional design. Data was collected using a questionnaire survey and analyzed using Statistical Package for Social Sciences. Findings - Results indicate that stakeholder behaviour and relationship building practices are significant predictors of stakeholder management in PPP projects. The interaction (multiplication) of understanding of stakeholders’ behaviours and building relationships among them explains more of the variance in overall project management for project success than the direct influence of understanding of stakeholders’ behaviours or relationship building on their own. Implications - In order to manage stakeholders in PPP projects, there is need to build strong stakeholder relationships at the same time understanding project stakeholder behaviours. Originality - We adduce evidence of the efficacy of understanding stakeholder behaviours and designing appropriate relationship building practices for better stakeholder management.
Stakeholders influence on voluntary disclosure practices by listed companies in Nigeria: an investigation of managers’ perception
(International Journal of Law and Management, 2017) Iliya Nyahas, Samson; Ntayi, Joseph; Kamukama, Nixon; Munene, John
This study investigates stakeholders influence on voluntary disclosure. Specifically, the study seeks to determine managers’ perception of which stakeholder groups matter in their voluntary disclosure decisions. This is particularly essential in the context of developing countries like Nigeria with weak observance of the code of corporate governance leading to lack of transparency in corporate disclosure (World Bank, 2011). Transparency through corporate disclosure is regarded as one of the essential pillars of corporate governance principles (Qu & Leung, 2006; OECD, 2003). Therefore, in a bid to improve transparency in corporate governance, companies are seen to be providing information in such areas as strategic forecast, the company’s relationship with key stakeholders, environmental and ethical issues which are considered voluntary from capital market perspective (Schuster & O’Connel, 2006). Even though they are voluntary nature, these information are critical for understanding sustainability of current earnings, proper functioning of capital markets and encourage better flow of Foreign Direct Investments (FDIs) into a country (Qu, Leung & Cooper, 2013; Qu & Leung, 2006). In the Nigerian context, disclosure practice of publicly listed companies in the country has been adjudged be weak and inadequate overtime (Damagum & Chima, 2013; World Bank, 2011; 2004).
Supplier Development and Export Performance Of Oil-Seed Agro-Processing Firms in Uganda
(European Scientific Journal, 2013) Ecel, Aaron; Ntayi, Joseph; Mohammed Ngoma, Mohammed Ngoma
The study sought to examine the relationship between supplier development and export performance of oil-seed agro processing firms in Uganda. Specific objectives were to examine the structure of supplier development activities, to establish the relationship between supplier development activities and export performance, the relationship between supplier development and opportunism, and the relationship between opportunism and export performance of agro-processing firms in Uganda. A cross sectional quantitative survey approach was adopted to undertake the study. A field study using proportionate stratified approach was used, involving a sample size of 50. Analysis of data involved the use of statistical package for social sciences (SPSS).The findings of the study revealed a significant and positive relationship between supplier development and export performance. The findings revealed no significant relationship between supplier development activities and opportunism and it revealed that opportunism is significantly and negatively related to export performance.

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