Browsing by Author "Matende, Samwel"

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    Enterprise Resource Planning (ERP) System Implementation: A case for User participation
    (Procedia Technology, 2013) Matende, Samwel; Ogao, Patrick
    The introduction of an information system such as Enterprise Resource Planning (ERP) system in an organization brings with it changes on how users work. An ERP system cuts across the different functional units of an organization and therefore if not properly managed during its implementation may lead to resistance from the users. The different streams of research on ERP systems have mainly been on ERP adoption, success measurement, and critical success factors (CSFs). There is a paucity of studies on user participation and the contribution of users towards the successful implementation of ERP systems. This paper reviews literature on ERP implementation with an aim of building a case for involving users in this implementation.
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    User participation in ERP Implementation: A Case-based Study
    (International Journal of Computer Applications Technology and Research, 2015) Matende, Samwel; Ogao, Patrick; Nabukenya, Josephine
    Information Systems (IS), such as Enterprise Resource Planning (ERP) systems, are being developed and used in organizations to achieve their business goals and to enhance organizational effectiveness. The effect of user participation on successful systems development and implementation of ERP systems continues to be an area of interest to researchers. Common understanding has been that extensive user participation is not only important, but absolutely essential to system success. Even with this understanding of user participation as one of the critical factor in successful IS development and implementation, empirical studies have been unable to conclusively link user participation to systems success. This paper uses a private university as a case study to examine the role played by user participation in the implementation of an ERP system. In order to achieve its objective, this study adopted a mixed method where both qualitative and quantitative approaches were used in the collection of data. The results of the study reveal that user participation has a positive impact on the likelihood of ERP system success, user participation by choice is the best, user participation leads to better understanding of system requirements, the more participation the more the satisfied the users are, and participation builds support for the system during implementation. From our results we conclude that user participation in ERP system implementation is critical for successful implementation.