Browsing by Author "Kalinzi, Charles"

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    Exploring Stakeholder’s understanding of procurement performance expectations gap in public works contracts in Uganda’s district local governments (DLG): A qualitative Analysis of results
    (Research Gate, 2021) Kalinzi, Charles; Ntayi, Joseph; Muhwezi, Moses; Kabagambe, Levi
    There are varying opinions of how the procurement performance expectations gap (PPEG) is interpreted from a stakeholder’s perspective. This study borrowed this concept from auditing and marketing fields in order to replicate it in procurement management. The study was guided by the research question: How do the different stakeholders with different needs and interests, perceive the PPEG in roadworks contracts in DLGs in Uganda? The “Technical Personnel” and the “Road users” were selected as respondents, with technical explanations provided for each stakeholder group to avoid overlap. 33 Key informants in two categories of technical personnel and roadusers were selected using purposive sampling, all from the four regions of Uganda. Semi-structured interview guides were used to gain insight into understanding PPEG, interviews were audio recorded, and data was subjected to rigorous statistical analysis using ATLAS.ti software. A set of variables was synthesized and inductively categorized under three emerging themes of (1) laxity in performance efficiency, (2) laxity in performance effectiveness, (3) low level of community satisfaction. This set of themes explain the general laps in procurement performance expectations gap in roadworks contracts in DLGs in Uganda. This study contributes to an improved understanding of PPEG and how they are responsible for creating a performance gap in the stakeholder’s own perspective. Results confirmed the existence of a performance gap, that must be urgently addressed.
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    Performance Expectations Gap in Public Works Contracts: A Theoretical Review
    (PrAcademics Press, 2018) Kalinzi, Charles; Ntayi, Joseph; Muhwezi, Moses; Kabagambe, Levi
    Research addressing performance expectations gap in public procurement is sparse. The studies addressing expectation gaps are predominantly in auditing (see (Adams & Evans, 2004; Brennan, 2006; Humphrey, Moizer, & Turley, 1993)). Other studies have focused mainly on customer value (Ancarani, 2009) and service quality (Bolton & Drew, 1991; Cronin, Taylor, & Taylor, 1992; Parasuraman, Zeithaml, & Berry, 1985; Zeithaml, Berry, & Parasuraman, 1996), using a marketing lens. We see certain aspects of expectations gap discussed in marketing and auditing discipline that resemble what is occurring in public procurement today. This study intends to borrow this concept and use it to investigate and document procurement performance expectations gap using a theoretical lens, that could explain the performance lapses in public works contracts with a conceptual model that will later be used to improve the public procurement performance expectation gaps in DLGs in Uganda.