Information Technology Capability, Adoption, Logistics Service Quality and the Performance of Third Party Logistics Providers
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Date
2016
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Operations and Logistics Management
Abstract
The purpose of the study was to examine the relationships between IT capability, IT adoption,
logistics service quality and performance of third party logistics firms in Uganda. The study was
prompted by the delays in customs clearance; bureaucratic systems and lengthy cargo forwarding
processes largely of manual nature that are evident among the activities of the third party logistics
providers in Uganda. This could be attributed to lack of IT capability, low IT adoption and poor
logistics service quality. A cross sectional data was collected from a sample of 80 registered
Clearing and forwarding firms in Uganda selected from a population of 109 firms using a simple
random sampling technique. Data was collected using a close ended questionnaire. The results
indicate significant positive relationships between IT capability, IT adoption, logistics service
quality and performance of third party logistics firms. Findings also revealed that IT adoption and
logistics service quality are significant predictors of the performance of the third party logistics
providers. However, IT capability was found not to be a significant predictor of performance of
third party logistics providers. Findings further revealed that IT adoption was a better significant
predictor of the performance of third party logistics providers than logistics service quality. The
research recommends that clearing and forwarding firms in Uganda need to adopt IT quicker and
increase logistics service quality in order to improve on the performances of their clearing and
forwarding operations especially in the areas of documentation, cargo tracking, warehousing, and
shipment operations.
Description
Keywords
IT capability, Logistic service quality, Third Party logistics, Uganda
Citation
Ahimbisibwe, A., Omudang, S., Tusiime, W., & Tumuhairwe, R. (2016). Information technology capability, adoption, logistics service quality and the performance of third party logistics providers. International Journal of Operations and Logistics Management, 5(1), 16-41.