Browsing by Author "Tibaingana, Anthony"

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    Customer Relationship Management Perception among Students of Higher Institutions in Uganda
    (A Journal of Contemporary Research, 2020) Mayanja, Jamiah; Tibaingana, Anthony
    Higher Education Institutions are increasingly recognizing the need to apply customer relationship management approaches to learning as a way of increasing students’ enrollment and retention in the education sector. This paper investigates students’ perception of customer relationship management strategy to learning in higher education institutions in Uganda. It draws from a quantitative data generated through questionnaires. The questionnaires covered three customer relationship management components, namely; the people, the processes and the technology involved. The respondents in this study were 400 in number, and it was a random selection of students from Makerere University, Uganda. Findings from the study present technology as the most significant component required for the successful implementation of customer relationship management strategy to Higher Education tutelage in Uganda. Therefore, universities should invest in technology to make people and processes of customer relationship management, more efficient and effective in Uganda, being also a crucial area in students’ satisfaction.
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    Factors Affecting Access to Formal Credit by Micro and Small Enterprises in Uganda
    (Johannes Kepler University Linz, Institute for Comprehensive Analysis of the Economy (ICAE), Linz, 2018) Buyinza, Faisal; Tibaingana, Anthony; Mutenyo, John
    This article investigates the factors affecting access to formal credit by micro and small enterprises in Uganda using the Gender Enterprise Survey that was funded by the IDRC. The study employed a probit model. The findings show that firm sales, owner's education level, belonging to a business association, belonging to business group, use of internet, owning a personal and business bank account, and gender of the owner are positively associated with access to formal credit. We also find that experienced firms are less likely to apply for credit hence reduce the probability to receive formal bank credit. Our results provide insights on the existing gaps in designing supportive policies for micro and small enterprise to enable them increase their access to credit especially from the formal financial institutions.