Browsing by Author "Office of the President-Cabinet Secretariat"

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    Dismantling Silo Mentality In The Uganda Civil Service
    (Office of the President-Cabinet Secretariat, 2020) Office of the President-Cabinet Secretariat
    Despite all the existing frameworks for effective partnerships, collaboration and synergies of various stakeholders in the value chain of implementation of public policy and delivery of services to the citizens, civil servants are reported to operate in a disjoined manner. One of the main factors behind operation in a disjoined manner is breakdown in communication, co-operation, co-ordination and partnerships with other entities or external stakeholders leading to unbalanced service delivery with minimal impacts on the lives of the citizens. This policy brief highlights the silo mentality, practices, causes and its negative impact in the Uganda Civil Service and makes recommendations to its dismantling in the Service. It is hoped to contribute to change of mind-set towards building strong partnerships, collaborations, cooperation and synergies among the Civil Servants for better public service delivery.
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    Enhancement Of Use Of Client Service Charters
    (Office of the President-Cabinet Secretariat,, 2020) Office of the President-Cabinet Secretariat
    A customer/client charter publically sets out a number of minimum standards that citizens/clients should expect when accessing public services and how to access the services. This is expected to empower the citizens and lead to improvement in the quality of public services. However, it was observed in the 20th Policy Analyst Cadre meeting that there are many cases of poor customer service in public offices despite the fact that they were introduced in 2005. In the meeting, good practices, benefits, challenges and suggestions to enhance use of client service charters were identified. The Cadre noted that enhancement of use of client service charters in all Government Ministries, Departments and Agencies (MDAs) will go a long way in empowering the citizens, raising awareness of the need for accountability among public servants, and cultural change towards a more customer-focused approach that will lead to improvement in the quality of public services.
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    Participatory Review Of National Policies On: Environment Management; Coordination; And Training
    (Office of the President-Cabinet Secretariat, 2020) Office of the President-Cabinet Secretariat
    Government of Uganda has put in place a number of public policies. Public policies are means of addressing public issues towards improving the lives of the citizens and transforming the country into a middle income status. Good practice requires that policy reviews are conducted to determine public policies that have worked and those that have not. The involvement of stakeholders is a contemporary principle that requires their participation in all matters that concern them for inclusiveness, relevance and effectiveness. The National Environmental Management Policy (NEMP) was developed in 1994 and its overall objective was; “To promote, maintain and improve environmental quality and resource productivity for socio economic transformation and sustainable development”. The National Coordination Policy (NCP) was developed in 2016 and its main purpose was, “To set out the guiding principles and policies for the management of government’s coordination machinery”. It sought to address the gap in coordination of government activities and eliminate the problems of poor program alignment and prioritization; disjointed and unstandardized information requests by coordinating agencies; and limited stakeholder participation. The Public Service Training Policy was developed in 2006 and the overall objective of the Policy was; “To achieve an efficient and effective serviceand professionally competent administrative machinery of Government capable of originating and implementing Government Programs”. However, since the approval of these policies, there has been no review conducted to determine their effectiveness and relevance to the different stakeholders. It was against this background that the participatory review was carried out to determine the effectiveness and relevance of the public policies.
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    Participatory Review Of National Policies On: Land; Health; And Trade.
    (Office of the President-Cabinet Secretariat, 2020) Office of the President-Cabinet Secretariat
    Government of Uganda has put in place a number of public policies. Public policies are means of addressing public issues in an effort to improve the lives of the citizens and transforming the country into a middle income status. Good practice requires that reviews are conducted to determine public policies that have worked and those that haven not. The involvement of stakeholders is a contemporary principle that requires their participation in all matters that concern them for inclusiveness, relevance and effectiveness. The Government of Uganda approved The National Land Policy (NLP) in 2013 and the key issues it was to address included: Historical injustices and colonial legacies, which had resulted in multiple rights and interests over the same piece of land; disposition and loss of ancestral land by some communities; border disputes arising out of tribal, ethnic groupings and trans-state border disputes; and the ineffective dispute resolution mechanisms, which resulted into illegal evictions. The National Health Policy II (NHP) was approved in 2010 and the key issues it was to address were; health promotion, disease prevention, early diagnosis and treatment of diseases. The National Trade Policy (NTP) was approved in 2007 and its overall Mission and Policy objective was to develop andnurture private sector competitiveness, and to support the productive sectors of the economy to trade at both domestic and international levels, with the ultimate objective of creating wealth, employment, enhancing social welfare and transforming Uganda from a poor peasant society into a modern and prosperous society. However, since the approval of the above mentioned policies, there has been no review conducted to determine their effectiveness and relevance to the different stake holders. It is against this background that the participatory review was carried out to determine the effectiveness and relevance of the National Land Policy, NationalHealth Policy and National Trade Policy.