Browsing by Author "Mubiru, Moses"

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    Deploying Educational Roaming (eduroam) in a Rural Research Institution in Rakai, Uganda; Challenges and Lessons Learned
    (UbuntuNet Alliance, 2016) Ssentongo, Lloyd; Kimera, Rodgers; kakeeto, Ben; Mubiru, Moses; Tartakovsky, Michael
    The NIAID International Center for Excellence in Research (ICER) in Uganda, RHSP (Rakai Health Sciences Program) recently deployed the eduroam service at the laboratories and offices in the village of Kalisizo and the main offices at Entebbe. Eduroam is a global framework to allow academics and researchers to have wireless access from any participating institution. An acronym for educational roaming, eduroam is a user friendly solution that provides a common WiFi network (SSID) at all participating universities and research organizations. Unlike the typical model of “guest” networks, this system provides a real identity to which network administrators and security staff can map both traffic and activity. There are clearly defined structures in place for reporting inappropriate activity to the home institution. The deployment of eduroam by the Office of Cyber Infrastructure and Computational Biology at the Ugandan ICER faced challenges and taught the team a number of lessons. The implementation began May 2016 in a test environment and was one of the first organizations to do so in Uganda. We share our experience in as far as challenges and lessons learnt.
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    Tenants' experiences regarding satisfaction with existing complaint handling mechanisms in landlord managed apartments in Kampala
    (Journal of Science and Technology, 2021) Mubiru, Moses; Naturinda, Comfort
    This study assessed the tenants’ experiences regarding satisfaction with existing complaint handling mechanisms in landlord managed apartments in Najjera, Kampala City. The study employed a case study strategy and it was backed up with both qualitative and quantitative research approaches on a sample size of 91 respondents including tenants, landlords and landlords’ representatives. The data was collected with the help of questionnaires (25 tenants and 25 landlords), interviews (20 tenants and 15 landlords) and focus group discussion targeting 6 participants. analysis was through thematic categorisation, MS Excel and SPSS packages. This paper categorises tenant experiences regarding satisfaction with complaints handling mechanisms through complaints handling mechanisms used, modes of lodging complaints, duration of responses to complaints raised and timeliness of feedback mechanisms. Much as there was a notably high level of tenant satisfaction with apartment features, neighbourhood features and management factors, landlords address raised tenant issues and they ask for feedback from tenants to evaluate the effectiveness of the resolutions. There were obvious reservations among landlords regarding the legitimacy of complaints raised with lacking fairness, necessitating some complaints not to be attended to. This paper recommends efficient property management practices where landlords should adopt appropriate measures in order to improve and maintain their property in a habitable state through improving maintenance by engaging in planned maintenance programme; periodic and preventive maintenance schedules.