Browsing by Author "Kyeyune, Robert"

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    An Analysis of E-learning Information System Adoption in Ugandan Universities: Case of Makerere University Business School.
    (Information Technology Research Journal, 2012) Mayoka, Kituyi Geoffrey; Kyeyune, Robert
    This paper presents an examination of e-learning Information Systems failures and adoption problems in Ugandan universities based on Rogers and Shoemaker’s Diffusion of Technological Innovation Theory. Makerere University Business School was used as a case study, where two e-learning systems at Makerere University Business School were surveyed. A self-administered questionnaire was given to 200 respondents who comprised of academic staff, administrative staff and students. The results were analyzed using descriptive statistics. Findings indicate that Assistant Lectures and Lecturers were more willing to adopt to e-learning than their senior counterparts, the Professors. The results also indicate that although students are aware of e-learning, many of them were not comfortable using the technology. The most hideous challenges for e-learning adoption were identified as lack of resources, knowledge and resistance to change. A number of recommendations have been made for faster adoption and use of e-learning information systems at Makerere University Business School and other universities.
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    ICT Infrastructure, Mobile Money Systems and Customer Satisfaction in Uganda
    (International Scientific Research Journal, 2012) Kyeyune, Robert; Mayoka, Kituyi Geoffrey; Miiro, Edward
    The advent of mobile money transfer and payment systems in Uganda has caused excitement to many people due to the numerous benefits this technology offers. However, some mobile money customers have expressed their dissatisfaction about the technology. This study investigated the current ICT infrastructural situation on which mobile money transfer and mobile payment systems run and the level of customer satisfaction using a survey design. Findings indicate that the ICT infrastructure is inadequate and that although customers are not satisfied with mobile technology, they still embrace it and many would like to continue using it to transfer money and make bills payments.