Browsing by Author "Kizza, James"

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    Assessing the Effectiveness of Information and Technology on Maternal Health Care Access: Evidence from Uganda DHS 2016
    (East African Journal of Business and Economics, 2024) Kizza, James; Wasswa, Gabriel; Tumwine, Geoffrey Norman; Mohebbi, Taha; Amwonya, David
    Background: The growing importance of information and technology in improving healthcare access, though increasingly stressed, is not adequately researched. Seventy-five percent of maternal deaths in Uganda still arise from preventable diseases, partly due to a lack of awareness. The current study sought to establish the role of information and technology; and other demographic factors that affect maternal healthcare access. Methods: We estimate an ordered logistic regression on the UDHS 2016 data set. The study sample consisted of 11311 mothers aged 15-49. The study model distance and money to measure the severity of accessing health care services. Results: Information and technology play significant roles in improving access to healthcare. The significance increases the higher the frequency. Those who listen to the radio or watch television at least once a week are less likely to report severe problems in accessing health care than those who do not listen or watch at all (-0.11; -030) respectively. Reading newspapers or magazines less than once a week significantly affects healthcare access (-0.09). Possession of a mobile phone improves health care access (-0.60). Aging limits health access while urban residence (0.12), wealth (-0.42), education (-0.26) and partner’s occupation (-0.30) improve maternal health access. Conclusion: Information and technology play an essential role in improving maternal access to health care services and the frequency with which the information is provided matters. Access to maternal health care is positively related to urban residence, more education, a higher level of wealth index, and the partner’s occupation and negatively related to aging
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    Corporate Social Responsibility Practices and Customer Retention at Airtel Uganda
    (East African Journal of Business and Economics, 2025) Kizza, James; Bogere, Joseph Alfred; Mubiru, Pontious; Mirembe, Nakku Maria Elizabeth; Ssendagire, Dorothy
    Purpose: This study investigated the relationship between social, economic, ethical, and legal corporate social responsibility practices and customer retention among Airtel Uganda Limited mobile subscribers. Methodology: A descriptive research design was used following a quantitative approach. Data was collected from 336 randomly selected Airtel mobile subscribers from Wakiso district using a self-administered questionnaire. The data was analysed with the help of SPSSv24. The Cronbach’s alpha statistic was tested to establish the reliability of the study instrument and a value above 0.70- threshold was obtained on all constructs. Ethical principles were observed during the process of data collection and reporting. Findings: The study findings revealed the existence of a moderate positive significant relationship between social, economic, ethical, and legal practices and customer retention (r = .513; r = .553; r = .558; r = .573; p<.01) respectively. Collectively, the predictor variables explain 42.9% of the variation in customer retention at Airtel Uganda. Conclusion: It is concluded that corporate social responsibility practices are instrumental to customer retention at Airtel Uganda. Recommendations: It is recommended that Airtel Uganda strengthen its corporate social responsibility activities and ethical practices. There is also a need to strengthen the customer relationship management desk and the business development section to ensure continuous provision of value for money. Contribution: This study contributes to the understanding of how corporate social responsibilities that are an expense to a profit-oriented enterprise can be translated to generate more profits for the enterprise in the form of customer retention, especially in the telecommunications sector.
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    Remote Working Adoption Strategies and Employee Performance during COVID-19 Pandemic: A Case Study of MTN Uganda Limited
    (East African Journal of Business and Economics, 2023) Begumisa, Innocent; Kamaduuka, Regis Zombeire; Mubiru, Pontious; Kizza, James
    This study examined the effect of remote working adoption strategies on employee performance at MTN (U) Ltd during the COVID-19 pandemic. Specifically, the study analyses the effect of flexible work schedules, technology accessibility and remote worker motivation on employee performance in remote working at MTN Uganda. The study adopted a descriptive research design, employing quantitative and qualitative research approaches. Quantitative data was collected from a sample of 89 respondents using questionnaires, and qualitative data was collected from 5 key informants using interviews. Data was analysed using Pearson's correlation and regression analysis with the help of Statistical Packages for Social Scientists (SPSS version 25). The study finds a significant positive relationship between flexible working schedules and employee performance (r = 0.594, p = 0.000); technology accessibility and employee performance (r =0.616, p = 0.000); and remote worker motivation and employee performance (r=0.273, p=0.010). The explanatory variables jointly explain 57.3% of the variations in employee performance in remote working at MTN (U) (R-squared = 0.573; p<0.000). It is recommended that MTN (U) Ltd and other telecom companies improve the flexibility of their work as one way to enable employees to adopt remote working during periods of crisis such as pandemics and epidemics. This is to enable continuous workflow. There is a need to invest in technology and make it accessible to all employees, and create motivation packages such as fringe benefits that seek to motivate employees working remotely to enable them to embrace remote working and improve their performance
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    The Effectiveness of Group Identification on Women Economic Empowerment: A Case of the Project to Empower Women through Savings and Loan Associations (PEWOSA)
    (East African Journal of Business and Economics, 2024) Nakimuli, Leticia; Ntayi, Joseph; Sajjabi, Florence Bakibinga; Kizza, James
    The purpose of the study was to investigate whether identification with a women's group had helped women achieve economic empowerment. The study was underpinned by the social identity and economic empowerment theories and adopted a mixed methods approach. The quantitative data was collected using 360 questionnaires that were given to women while qualitative data was collected from 21 key informants and 20 focus groups. The quantitative data analysis involved descriptive statistics and Structural Equation Modeling using SMART PLS Version 4 while qualitative data was analysed using NVIVO software. The study findings supported the tenets of social identity theory. In this, the constructs of group identity, that is, group centrality, in-group affect and in-group ties did positively influence economic empowerment. However, the association between centrality and financial autonomy, centrality and economic security, in-group ties and decision-making were not supported. It is recommended that Promoters of these groups promote transparent and fair leadership, group leaders adhere to principles of transparency, fairness, and inclusivity. Any form of perceived favouritism be managed in time to foster trust and positive emotional attachment within the group
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    Unraveling the Mediating Factors in Agricultural Training Transfer for Ugandan Extension Workers
    (East African Nature and Science Organization, 2025-02-24) Mukasa, Pontious Mubiru; Miiro, Richard; Obaa, Bernard; Mutebi, Henry; Kizza, James; Kiwanuka, Joseph
    Purpose: This paper investigated the mediation role of transfer work environment and training design on training transfer of agricultural management skills on the population of extension. Work environment and training design are expected to mediate the relationship between trainee characteristics (independent variables) and the transfer of training (dependent variable). Methodology: Data was collected from 281 agricultural extension workers who completed training on holistic agricultural management skills training programs at Makerere universities. This was achieved through a survey questionnaire anchored on a 5-point Likert scale and analyzed using Structural equation modelling using Analysis of Moment of Structures. Findings: Based on the results; we established a positive significant relationship between trainee characteristics, work environment, training design and perceived training transfer as insinuated by the Learning Transfer System Inventory. Additionally, the work environment and training design of extension workers partially mediate the relationship between trainee characteristics and perceived training transfer as well as training design between work environment and perceived training transfer. Implications: To optimize training outcomes, attention should not only be given to individual trainee characteristics but also to the conducive work environment and well-designed training programs. Fostering a supportive work context and tailoring training designs to align with organizational needs become crucial strategies.