Browsing by Author "Asinai, Lilian"

Now showing 1 - 3 of 3
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    Effect of Legal Actions against People Who do not Pay Their Water Bills on NWSC's Performance
    (East African Nature and Science Organization, 2025-01-02) Asinai, Lilian; Barigayomwe, Rogers
    This study examined the impact of legal actions against customers who fail to pay water bills on the performance of the National Water and Sewerage Corporation (NWSC) in Uganda. Using a mixed-methods approach that included both qualitative and quantitative data, the research assessed the relationship between legal enforcement measures and revenue collection. The findings indicated that a significant percentage of customers (76%) do not understand the water bill payment regulatory law, contributing to revenue loss. Although 62.4% of customers believe that NWSC strictly applies the regulations to enforce payment, over 62.5% admitted that the corporation rarely takes clients to court for non-payment. Grounded in deterrence theory, the study posits that legal penalties can effectively deter non-compliance, enhancing financial sustainability. It highlights the importance of a strong legal framework to ensure timely payments, particularly in the context of increasing urbanization that strains resources. Recommendations include implementing comprehensive awareness programs about billing regulations and strengthening legal processes for debt recovery. The insights from this research aim to improve financial performance and ensure sustainable water service delivery in Uganda
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    Method(s) of Paying the Water Bills and the Performance of NWSC
    (East African Nature and Science Organization, 2024-11-28) Asinai, Lilian; Barigayomwe, Rogers
    This study investigates the methods of paying water bills and their impact on the performance of the National Water and Sewerage Corporation (NWSC) in Iganga Municipality, Uganda. Utilizing a descriptive survey method, data were collected from 361 water consumers to assess various factors influencing timely bill payments. Key findings indicate that delays in bill delivery, lack of follow-ups, and inadequate feedback mechanisms significantly hinder prompt payment. While a majority of respondents reported no challenges with payment technologies, the need for enhanced customer education was evident. The study underscores the importance of improving billing processes and customer communication to enhance revenue collection and operational efficiency. Recommendations include enhancing bill delivery mechanisms, implementing regular follow-ups, and increasing customer education on available payment options. By addressing these issues, the NWSC can improve customer satisfaction and ensure sustainable water service delivery
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    Water Disconnections and NWSC Performance in Iganga Municipality, Uganda
    (East African Nature and Science Organization, 2024-10-29) Asinai, Lilian; Barigayomwe, Rogers
    This study investigates the relationship between water disconnections and bills receivable management at the National Water and Sewerage Corporation (NWSC) in Iganga Municipality. The research uses a mixed-methods approach to analyse customer perceptions regarding disconnections and their impact on revenue recovery. The findings indicate a positive correlation between the disconnection of water services due to non-payment and the financial performance of the NWSC, with the corporation recovering over 100 billion UGX annually from disconnections and reconnection fees. Despite a total billing of 3,049,102,366 UGX for the last financial year, the NWSC managed to collect only 2,728,709,173 UGX, resulting in a collection efficiency of 91%. However, infrastructure issues, economic uncertainties, and customer financial hardships affect overall revenue collection efficiency. Based on these findings, the study recommends enhanced customer engagement, improved infrastructure, flexible payment options, and the use of technology to optimize billing and revenue collection processes