Browsing by Author "Amiyo, Mercy"
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Item A Collaboration Support Environment for Decision Enhancement in Business Process Improvement(Springer, Berlin, Heidelberg., 2011) Amiyo, Mercy; Nabukenya, JosephineContinuous Business Process Improvement (BPI) in light of increased business process agility demand necessitates continuous process analysis and exploration of several improvement alternatives. These activities are knowledge intensive thus require multi-disciplinary skills. Furthermore, the cross-cutting nature of business processes as a result of having several people working on related activities in order to attain business goals necessitates collaboration among stakeholders in any business process improvement effort. However current suites provide limited to no support for this kind of collaboration especially in the decision process involved. In light of this, we designed a decision enhancement studio environment consisting of 4 suites to support collaboration, business process analysis and dissemination of information in order to enhance group decision making and achieve business process agility. Evaluation results from testing sessions at two organisations show that the BPI alternative exploration collaboration process supported by the analysis tools and group support systems provides a BPI decision enhancement studio which is a suitable environment to generate and select a BPI alternative. The BPI Decision enhancement studio is thus useable and useful for collaboration support in the BPI decision process.Item Decision Enhancement and Improving Business Process Agility(In 6th Annual International Conference on Computing and ICT Research, 2010) Amiyo, Mercy; Nabukenya, Josephine; Sol, Henk G.Achieving Business process agility requires organisations to be able to identify change in their business environment and respond promptly. In addition, they should be able to identify internal and external drivers for improvement. Business Process Management (BPM) suites have thus been developed to support the business process lifecycle by enabling timely changes to be made on process models. However, most BPM suites give little attention to the decision process that takes place when analyzing a business process and deciding on how to improve it. This research therefore proposes to develop a platform (Studio) that will provide an interactive environment to enhance the decision process involved in coming up with alternative solutions on how to improve the business process in response to changes, and identified internal and external drivers for improvement. The design science research method that emphasizes the ‘utility’ of developed artifacts is followed during this research.Item A Repeatable Collaboration Process for Exploring Business Process Improvement Alternatives(IEEE., 2012) Amiyo, Mercy; Nabukenya, Josephine; Sol, Henk G.The dynamic nature of organisations has increased demand for business process agility leading to the adoption of continuous Business Process Improvement (BPI). Success of BPI projects calls for continuous process analysis and exploration of several improvement alternatives. These activities are knowledge intensive requiring multi-disciplinary skills. Coupled with the cross-cutting nature of business processes attainment of one's business goal necessitates collaboration among stakeholders in many business process improvement efforts. However the existing tools provide limited to no support for this kind of collaboration, especially in the decision processes involved. In light of this, we designed a repeatable collaboration process (CP) for BPI alternative exploration. The CP consists of two modules aimed at the generation of BPI alternatives and the selection of a BPI alternative respectively. Evaluation results from testing sessions at two organisations show that the CP provides support for the BPI generation and selection process, and is useful for BPI alternative exploration.